{"id":278374,"date":"2026-03-26T19:18:24","date_gmt":"2026-03-26T17:18:24","guid":{"rendered":"https:\/\/globalesim.app\/?page_id=278374"},"modified":"2026-09-01T11:20:51","modified_gmt":"2026-09-01T08:20:51","slug":"faqs","status":"publish","type":"page","link":"https:\/\/globalesim.app\/es\/faqs\/","title":{"rendered":"eSIM Frequently Asked Questions"},"content":{"rendered":"\t\t
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Q&A<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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General<\/div>
Billing<\/div>
Coverage & Plans<\/div>
data connectivity<\/div>
Installation<\/div>
Mobile App<\/div>
Topup & Balance<\/div>
Troubleshooting<\/div>
Voice & SMS<\/div><\/div>

+<\/span>What should I do if I can't make calls through the GlobaleSIM app?<\/span><\/h3>
If you're unable to make calls through the GlobaleSIM app, first verify that your internet connection is stable. Close the app completely and try reconnecting using a WiFi connection instead of mobile data. Reopen the app and attempt to make a call again. If the issue continues, the app may be undergoing scheduled maintenance. Reach out to our support team for further troubleshooting.<\/div><\/div><\/div>

+<\/span>Why am I not getting a data connection after activating my eSIM?<\/span><\/h3>
If you're not connecting to data after activating your eSIM, first make sure you've turned OFF your physical SIM card. Then, enable Data Roaming based on the device model:\r\n\r\nApple:<\/strong> Go to Settings > Cellular > Under SIMs, tap your eSIM line > Turn ON \"Data Roaming\" so that it is green.\r\n\r\nAndroid:<\/strong> Go to Settings > Connections > Mobile networks > Turn ON \"Data Roaming\" so that it is blue.<\/div><\/div><\/div>

+<\/span>Why does my eSIM show as invalid even though I haven't activated it yet?<\/span><\/h3>
If your eSIM appears invalid before activation, it may be a display issue rather than an actual problem. Contact our support team with your phone model and email address used during purchase, and we can verify the installation status in our system. In many cases, the eSIM has been successfully installed even if it appears inactive.<\/div><\/div><\/div>

+<\/span>My eSIM still isn't working even though Data Roaming is enabled. What's the next step?<\/span><\/h3>
If Data Roaming is enabled but you're still unable to connect to data, try performing a power cycle on your device. Restart your phone completely\u2014this will allow the hardware to reinitialize and re-establish its connection to the network. In most cases, this resolves connectivity issues.<\/div><\/div><\/div>

+<\/span>I purchased additional data but didn't receive it. What should I do?<\/span><\/h3>
If you've been charged for a data top-up but haven't received the additional GB on your eSIM, please contact our support team immediately with your order number. Our team will investigate the transaction and either ensure your data is provisioned or process a refund if needed.<\/div><\/div><\/div>

+<\/span>What happens if I'm charged twice for the same order?<\/span><\/h3>
If you've been charged multiple times for a single order, please contact our support team immediately with screenshots of the duplicate charges from your bank. Our Financial Team will investigate and verify the payments. Do not make additional payments\u2014wait for our team to confirm the situation and resolve the duplicate charges before proceeding.<\/div><\/div><\/div>

+<\/span>Can I get a refund if I haven't used my eSIM?<\/span><\/h3>
Yes, you can request a refund. Submit your refund request through our support team, and it will be forwarded to our financial department for review. Refunds typically take several business days to process.<\/div><\/div><\/div>

+<\/span>Is France covered by the GlobaleSIM Global plan?<\/span><\/h3>
France is not covered by the GlobaleSIM Global plan. If you are traveling in France, you will not have data service available. However, neighboring countries like the Netherlands are covered. Please check the full coverage map before traveling to ensure your destination is included in your plan.<\/div><\/div><\/div>

+<\/span>What should I do if I ordered an eSIM by mistake and want a refund?<\/span><\/h3>
If you've ordered an eSIM that you didn't intend to purchase, please contact our customer support team to request a refund. Our support team will review your request and process your refund accordingly. For the fastest assistance, please communicate with us in English.<\/div><\/div><\/div>

+<\/span>How do I request a refund for my eSIM plan?<\/span><\/h3>
To request a refund, contact our customer support team and explain the issue you're experiencing. Provide your order details, and our team will forward your refund request to our financial department for review. We'll notify you once your refund has been processed.<\/div><\/div><\/div>

+<\/span>How do I find my eSIM's ICCID number?<\/span><\/h3>
Here's how based on the device model:\r\n\r\nFor Apple<\/strong>: Go to: Settings > General > About > Scroll down until the ICCID line of the eSIM appears\r\n\r\nFor Android<\/strong>: Go to: Settings > Connections > SIM Manager > Turn on the eSIM and click on the icon > More information > The ICCID will appear<\/div><\/div><\/div>

+<\/span>What should I do if I get an 'invalid or already been used' error when scanning my eSIM QR code?<\/span><\/h3>

If you receive an error message stating that the QR code is invalid or has already been used, it may indicate that the eSIM has already been installed on your device. If you\u2019re unsure how to check, please contact our support team and provide your order number or the email address used for your purchase. We\u2019ll be happy to guide you through the process and verify whether the eSIM is already installed.<\/p><\/div><\/div><\/div>

+<\/span>How long is each data top-up plan valid for?<\/span><\/h3>
GlobaleSIM data top-ups have different validity periods depending on the plan size: 20GB, 15GB, and 10GB are valid for 30 days; 5GB is valid for 21 days; 3GB is valid for 14 days; 2GB is valid for 10 days; and 1GB is valid for 7 days.<\/div><\/div><\/div>

+<\/span>My eSIM isn't working in my destination country. What should I do?<\/span><\/h3>
If your eSIM isn't working upon arrival in your destination, restart your phone first to refresh the connection. Then contact GlobaleSIM support with details about your phone model and the email address used for your purchase. Our support team can investigate and make backend adjustments to ensure your eSIM activates properly.<\/div><\/div><\/div>

+<\/span>Why isn't my newly purchased data plan showing up or working?<\/span><\/h3>
If your data plan appears active in your account but isn't working, try restarting your phone to refresh the connection. This allows your device to properly recognize and activate the plan. If the issue persists after restart, contact GlobaleSIM support with your order number for further assistance.<\/div><\/div><\/div>

+<\/span>Can I get a QR code instead of manually entering my activation code?<\/span><\/h3>
Yes, we can provide a QR code for your eSIM activation. Instead of manually entering the activation code, you can scan the QR code directly through the eSIM installation process on your device. This can be a faster and easier alternative to copy-pasting the code.<\/div><\/div><\/div>

+<\/span>How long does it take to receive a refund?<\/span><\/h3>
Refunds are typically processed within a few weeks and returned to the original payment method used for your purchase. If you don't see your refund within the expected timeframe, please contact our support team with your order details, and we'll follow up with our Finance team to confirm the refund status and provide you with a reference number.<\/div><\/div><\/div>

+<\/span>What should I do if my eSIM has no signal or connection?<\/span><\/h3>
If your eSIM isn't connecting after activation, try restarting your phone first to refresh the connection. If that doesn't work, verify that Data Roaming is enabled in your device settings. Make sure your physical SIM is turned OFF so there's no conflict with the eSIM. If you're testing your connection, ensure you're not connected to Wi-Fi, as this may mask connectivity issues with your cellular data.<\/div><\/div><\/div>

+<\/span>How do I activate my eSIM after installation?<\/span><\/h3>
After your eSIM is installed, you need to set it as your default mobile data source. Go to Settings > Cellular > select your eSIM line (labeled 'Mobile Data' or similar) and set it as your primary data connection. Then enable Data Roaming:\r\n\r\nApple:<\/strong> Go to Settings > Cellular > Under SIMs, tap your eSIM line > Turn ON \"Data Roaming\" so that it is green.\r\n\r\nAndroid:<\/strong> Go to Settings > Connections > Mobile networks > Turn ON \"Data Roaming\" so that it is blue.<\/div><\/div><\/div>

+<\/span>What phone numbers are available with GlobaleSIM's Data + Voice plan?<\/span><\/h3>
GlobaleSIM currently offers US (+1) and UK (+44) phone numbers with Data + Voice plans. We do not provide local phone numbers for other countries at this time.<\/div><\/div><\/div>

+<\/span>My eSIM isn't connecting to the internet. What should I do?<\/span><\/h3>
If your eSIM data isn't working, first verify that your plan is active and has available data balance. If you recently purchased a top-up and it's not showing, contact our support team with your order number. They can check your account status and troubleshoot the connection issue.<\/div><\/div><\/div>

+<\/span>Why didn't I receive a QR code or email for my eSIM order?<\/span><\/h3>

If you do not receive a QR code or confirmation email after completing your payment, it may indicate a payment processing issue or an incorrect email address entered during checkout. Please contact our support team and provide your order number (which should appear on the confirmation page after checkout) or the email address used for your purchase. We will verify whether your payment was successfully processed and confirm that the email address on your order is correct.<\/p><\/div><\/div><\/div>

+<\/span>What should I do if my eSIM fails to activate?<\/span><\/h3>
If your eSIM shows an activation error message, try the following troubleshooting steps: First, go to Settings > Cellular and take a screenshot to verify your cellular configuration. If the issue persists after checking your settings, contact GlobaleSIM support with your order number or the name associated with your order. Our support team can investigate the activation failure and help resolve it.<\/div><\/div><\/div>

+<\/span>How do I check if my eSIM is active?<\/span><\/h3>
You can verify your eSIM status directly in your device settings. For Samsung devices and most smartphones, go to Settings > Connections > SIM Manager or Mobile Networks to confirm your GlobaleSIM eSIM is showing as 'Active.' An active status means the eSIM is properly installed, though it may still require coverage in your current location to function.<\/div><\/div><\/div>

+<\/span>What languages does GlobaleSIM customer support offer?<\/span><\/h3>
GlobaleSIM currently offers technical support in English. If you need assistance, please submit your request in English and our support team will be happy to help you.<\/div><\/div><\/div>

+<\/span>I purchased a top-up but didn't receive an activation code or confirmation email. What should I do?<\/span><\/h3>
If your top-up payment was processed but you didn't receive an activation code or confirmation email, contact our support team with your order number or email address. Our team can verify your order and make adjustments on the backend to activate your top-up. You may not need to manually reinstall the eSIM if the ICCID is correct\u2014simply restart your phone to refresh and apply the top-up.<\/div><\/div><\/div>

+<\/span>What information do I need to provide when reporting a missing data top-up?<\/span><\/h3>
When reporting a missing data top-up, provide your order number (starts with GES-), the name used during purchase, a screenshot of your payment confirmation (from PayPal or GlobaleSIM email), and your eSIM's ICCID number. This documentation helps our support team quickly locate your transaction and resolve the issue.<\/div><\/div><\/div>

+<\/span>Why isn't my new eSIM working after I purchased it?<\/span><\/h3>
If your newly purchased eSIM isn't working, the QR code may be invalid or already used. Contact GlobaleSIM support with your order number, and our team will send you a new QR code to activate your eSIM. Ensure you're scanning with a compatible device and that you haven't already scanned the original code on another phone.<\/div><\/div><\/div>

+<\/span>How long does it take for my top-up to appear in the app?<\/span><\/h3>
Your top-up will appear in the GlobaleSIM app once the purchase is processed. You should see the updated plan details and validity date reflected in your app shortly after completing the top-up.<\/div><\/div><\/div>

+<\/span>Why might my eSIM need backend adjustments to work?<\/span><\/h3>
Sometimes eSIMs require backend configuration adjustments on GlobaleSIM's servers to activate properly, especially if there are connectivity issues or configuration errors with your plan. After our support team makes these adjustments, restarting your phone will refresh your settings and enable your eSIM to connect.<\/div><\/div><\/div>

+<\/span>I just activated a new data plan. How long does it take to start working?<\/span><\/h3>
Your new data plan should activate immediately and appear in your account, according to the activation date you selected when making the order. You should see signal bars at the top, please make sure to turn on \"data roaming\" on your device.<\/div><\/div><\/div>

+<\/span>How do I manage multiple eSIMs on my phone to avoid confusion?<\/span><\/h3>
If you have multiple eSIMs on your device, you can organize them by labeling each one accordingly in your phone's settings. You can also delete any old or unused eSIMs to keep your device clean and prevent accidental deletion of active profiles. This helps avoid confusion when managing multiple eSIM profiles.<\/div><\/div><\/div>

+<\/span>What should I do if I haven't received my refund?<\/span><\/h3>
If you requested a refund and haven't received it after several weeks, reach out to our customer support team immediately. Provide your order number and payment details. Our Finance team will investigate whether the refund was processed to the correct account and can provide you with a proof or reference number confirming the transaction. If the refund was sent to a different payment method, we can help identify where it went.<\/div><\/div><\/div>

+<\/span>How do I enable Data Roaming for my eSIM?<\/span><\/h3>
To enable Data Roaming based on your device model:\r\n\r\nApple:<\/strong> Go to Settings > Cellular > Under SIMs, tap your eSIM line > Turn ON \"Data Roaming\" so that it is green.\r\n\r\nAndroid:<\/strong> Go to Settings > Connections > Mobile networks > Turn ON \"Data Roaming\" so that it is blue.<\/div><\/div><\/div>

+<\/span>My eSIM won't connect even though it's installed. What should I do?<\/span><\/h3>
First, verify that your eSIM is set as the default mobile data source in Settings > Cellular. Then check that Data Roaming is enabled for your eSIM line by going to Settings > Cellular > Under SIMs, tapping your eSIM line, and turning ON 'Data Roaming' until it shows green. If the issue persists, contact support with your phone model and purchase email for further investigation.<\/div><\/div><\/div>

+<\/span>Can I get a local phone number for a specific country?<\/span><\/h3>
No, GlobaleSIM does not currently offer local phone numbers for countries outside the US and UK. When you purchase a Data + Voice plan, you will receive either a US (+1) or UK (+44) phone number.<\/div><\/div><\/div>

+<\/span>What should I do if a data top-up payment was charged but the data wasn't added to my eSIM?<\/span><\/h3>
Contact GlobaleSIM support immediately and provide your order number. Our team will investigate whether there was a provisioning delay or a failed transaction. If the issue cannot be resolved by adding the data to your account, we will process a refund for you.<\/div><\/div><\/div>

+<\/span>How long does it take to resolve a duplicate payment issue?<\/span><\/h3>
If you believe you've been charged twice, our support team will escalate your case to the Financial Team for verification. The timeline depends on the complexity of your situation, but you'll be notified once our Financial Team has confirmed the details and determined the next steps. Do not wait in the chat indefinitely\u2014our team will respond to you with an update.<\/div><\/div><\/div>

+<\/span>My eSIM installation is stuck at the activation phase\u2014what should I do?<\/span><\/h3>
If your eSIM installation process gets stuck or fails during the activation phase, first check your cellular settings by going to Settings > Cellular. Ensure your device has an active internet connection (WiFi or mobile data). If the problem continues, contact GlobaleSIM support with your order details. Provide a screenshot of your Cellular settings to help our team diagnose the issue more quickly.<\/div><\/div><\/div>

+<\/span>What should I do if my data isn't working in my current location?<\/span><\/h3>
First, confirm that your current location is covered by your GlobaleSIM plan by checking the coverage map. If your location is covered, verify your eSIM is active in your device settings. If you're in an uncovered area, your data will not work regardless of signal strength. Contact support with your phone model and current location for further assistance.<\/div><\/div><\/div>

+<\/span>Why isn't my coupon code working?<\/span><\/h3>
Some coupon codes have limited coverage and may not be applicable to all countries or plans. If your code isn't working, contact our support team with your code and destination country, and we can provide you with an alternative code that's valid for your specific location.<\/div><\/div><\/div>

+<\/span>How do I manually install an eSIM on my iPhone using an activation code?<\/span><\/h3>
To manually install an eSIM on iPhone: 1) Go to Settings > Cellular > SIMs > Add eSIM. 2) Tap 'Use QR code' then 'Enter Details Manually' at the bottom. 3) Enter SM-DP+ Address: smdpplus.net, paste your Activation Code, and leave the Confirmation code field empty. 4) Complete the installation and restart your phone.<\/div><\/div><\/div>

+<\/span>Why can't support locate my transaction?<\/span><\/h3>
If support can't immediately locate your transaction, it may be because the order number, payment email, or account name doesn't match our records exactly. Provide a screenshot of your payment confirmation and confirm the exact name used during purchase. For multiple transactions, these may need to be escalated to our financial team for further review.<\/div><\/div><\/div>

+<\/span>How do I activate my GlobaleSIM eSIM after purchase?<\/span><\/h3>
After purchasing your eSIM, you'll receive a QR code that you need to scan with your compatible smartphone to activate it. Open your phone's eSIM settings, select the option \"Add eSIM<\/strong>\", and scan the QR code provided. Make sure that you have a stable Wifi or data connection while installing. If you encounter any issues during this process, reach out to our support team with your order number for assistance.<\/div><\/div><\/div>

+<\/span>Can I request an extension to my top-up validity period?<\/span><\/h3>
If you have questions about your top-up validity period or believe there was an issue during purchase, contact GlobaleSIM support. While extensions are handled on a case-by-case basis, the support team may be able to assist you.<\/div><\/div><\/div>

+<\/span>Do I get a phone number with my GlobaleSIM plan?<\/span><\/h3>
Phone numbers are only issued when you purchase a 'Voice Minute' plan in addition to your data plan. If you have only purchased a data-only plan, you will not receive a phone number. To get a phone number, you need to add or purchase a Voice Minute plan.<\/div><\/div><\/div>

+<\/span>My account shows the correct data amount, but I'm not getting service. What should I do?<\/span><\/h3>
If your plan shows as active in your account but you're not receiving service, restart your phone to refresh the connection and allow it to properly register the active plan. This simple step often resolves connectivity issues after a plan purchase or activation.<\/div><\/div><\/div>

+<\/span>Should Data Roaming be enabled or disabled for my eSIM?<\/span><\/h3>
Data Roaming should be turned ON for your GlobaleSIM eSIM line to ensure proper connectivity. At the same time, make sure your physical SIM is turned OFF to avoid conflicts between the two connections.<\/div><\/div><\/div>

+<\/span>Can I get proof that my refund was processed?<\/span><\/h3>
Yes. If you need confirmation that your refund has been issued, contact our support team and request a proof or reference number from our Finance team. Once we receive this documentation, we'll forward it to you via email. This reference helps you verify the refund with your bank if the funds haven't appeared in your account.<\/div><\/div><\/div>

+<\/span>Why isn't my eSIM appearing in my SIM menu after activation?<\/span><\/h3>
If your eSIM doesn't appear in your SIM menu after activation, first ensure that Data Roaming is enabled on your device. Go to Settings > Cellular\/Mobile Service and turn on Data Roaming. This setting is essential for your eSIM to function properly, especially when traveling internationally. If the issue persists, contact our support team with your order number and device type so we can verify your eSIM's ICCID (found in Settings > General > About).<\/div><\/div><\/div>

+<\/span>How do I enable Data Roaming on my eSIM?<\/span><\/h3>
To enable Data Roaming based on your device model:\r\n\r\nApple:<\/strong> Go to Settings > Cellular > Under SIMs, tap your eSIM line > Turn ON \"Data Roaming\" so that it is green.\r\n\r\nAndroid:<\/strong> Go to Settings > Connections > Mobile networks > Turn ON \"Data Roaming\" so that it is blue.<\/div><\/div><\/div>

+<\/span>Where can I find my eSIM QR code?<\/span><\/h3>
Your eSIM QR code is sent to your registered email address when you set up your account. If you don't see it in your inbox, check your spam folder or contact our support team to have the QR code resent to you.<\/div><\/div><\/div>

+<\/span>Can I change my eSIM activation date after purchase?<\/span><\/h3>
Yes, we can change the activation date on your eSIM plan. Contact our support team with your order details, and they will work with you to find a solution that matches your travel dates.<\/div><\/div><\/div>

+<\/span>Why am I getting a 'this call is not covered by your tariff plan' error when trying to make calls?<\/span><\/h3>
This error can occur even if your plan includes minutes. First, ensure you are dialing from the GlobaleSIM app by clicking on 'Info' and then 'Use GESim Phone' to access the dialer. When entering a number, do NOT add a '+' sign or '00' prefix \u2014 only start with the country code, area code, and mobile number. If you continue to experience issues after following these steps, contact our support team with a screenshot of your dialing attempts so our technical team can investigate further.<\/div><\/div><\/div>

+<\/span>I didn't receive a confirmation email for my eSIM order\u2014how can I find my order number?<\/span><\/h3>
If you didn't receive a confirmation email, you can still contact GlobaleSIM support by providing the name associated with your order instead of the order number. Our support team can look up your account using your name and help you with any activation or technical issues.<\/div><\/div><\/div>

+<\/span>Why does my eSIM show as activated in the app but I can't add it in Settings > Cellular?<\/span><\/h3>
This is a common situation where your eSIM has been successfully installed on your device, but you may not have properly configured it yet. Check Settings > Cellular to see if your eSIM appears with a label like 'Mobile Data'. If it does, select it as your default mobile data carrier. The eSIM is already installed and ready to use once you configure these settings.<\/div><\/div><\/div>

+<\/span>What should I do if my discount code doesn't apply to my purchase?<\/span><\/h3>
First, verify that your coupon code is valid for your destination country, as some codes have regional restrictions. If the code still doesn't work, reach out to GlobaleSIM support with your code and country details, and our team will help you find an applicable alternative code or resolve the issue.<\/div><\/div><\/div>

+<\/span>How do I find my eSIM's ICCID to verify it's correctly installed?<\/span><\/h3>
To check your eSIM's ICCID: Go to Settings > General > About, then scroll down until you see the ICCID line. This unique identifier confirms that your eSIM is correctly installed on your device. If you're experiencing issues, your support team may ask for a screenshot of this information to verify the correct eSIM is active.<\/div><\/div><\/div>

+<\/span>What should I do if restarting my phone doesn't restore my data after reloading?<\/span><\/h3>
After restarting your phone, if data still isn't working, contact GlobaleSIM support immediately with your order details, email address, and eSIM ICCID number. Our team will verify that your top-up was successfully applied and make necessary adjustments on their end to restore your connection.<\/div><\/div><\/div>

+<\/span>Does GlobaleSIM work with content creators and influencers?<\/span><\/h3>
Yes, GlobaleSIM offers partnership opportunities for content creators and influencers. To explore collaboration options, please visit our partner program page at globalesim.app\/partner-with-us\/ and fill out the information form. Our team will review your request and contact you with further details about how we can work together.<\/div><\/div><\/div>

+<\/span>What is the maximum data limit I can purchase for a single eSIM plan?<\/span><\/h3>
The maximum data plan available for purchase is 20 GB. This applies to all destinations, including France and other regions. If you need more data, you can top up your plan through the GlobaleSIM app or website.<\/div><\/div><\/div>

+<\/span>Can I purchase a phone number without a data plan?<\/span><\/h3>
Currently, GlobaleSIM issues phone numbers only as part of a Voice Minute plan combined with a data plan. A phone number cannot be purchased as a standalone product without a data plan.<\/div><\/div><\/div>

+<\/span>How do I enable data roaming for my eSIM on an Android device?<\/span><\/h3>
To enable data roaming on your Android device: Go to Settings > Network & Internet > SIM cards > Select your eSIM > Find the 'Roaming' row and turn ON the switch. This ensures your eSIM can connect to local networks while traveling internationally.<\/div><\/div><\/div>

+<\/span>Why might my eSIM stop working even though I have an active plan?<\/span><\/h3>
Your eSIM may stop working due to a connectivity glitch, low to no signal in your current location, incorrect settings, or a technical issue on our end. First, try restarting your connection with airplane mode. If the problem persists, contact support with your phone model and current location so we can troubleshoot or provide a replacement eSIM.<\/div><\/div><\/div>

+<\/span>What if my refund was sent to the wrong account or payment method?<\/span><\/h3>
If you suspect your refund was sent to a different account than the one you used for purchase, contact our support team immediately. Provide details about the payment method you originally used. Our Finance team can investigate where the refund was directed and help resolve the issue.<\/div><\/div><\/div>

+<\/span>What should I do if I used my QR code before arriving in my destination country?<\/span><\/h3>
If you've already used your QR code before reaching your destination, contact our support team immediately with your order number. We can provide you with a new QR code to activate your eSIM once you arrive in your travel destination. It's recommended to activate your eSIM only after you've landed to avoid any issues.<\/div><\/div><\/div>

+<\/span>Why isn't my topup data working after purchase?<\/span><\/h3>
If your topup data isn't activating after purchase, try restarting your phone to refresh the eSIM connection. This allows the system to properly register and apply the new data plan. If the issue persists after restart, contact our support team with the email address used during purchase so we can investigate and make necessary adjustments on our end.<\/div><\/div><\/div>

+<\/span>How do I install my eSIM?<\/span><\/h3>
To install your eSIM, scan the QR code sent to your email using your phone's settings. The QR code will guide you through the installation process. After installation is complete, make sure to enable Data Roaming in your phone settings and test the connection.<\/div><\/div><\/div>

+<\/span>How do I find my order number if I didn't receive a confirmation email?<\/span><\/h3>
If you haven't received an order confirmation email, contact our support team and provide the email address associated with your account. Our agents can look up your order details in our system and assist you with any changes or questions about your plan.<\/div><\/div><\/div>

+<\/span>How do I make voice calls with my GlobaleSIM eSIM?<\/span><\/h3>
To make voice calls, you must use the GlobaleSIM app rather than your phone's default dialer. Open the app, go to 'Info', and click on 'Use GESim Phone' to access the built-in dialer. When entering a phone number, start only with the country code, area code, and mobile number \u2014 do not include '+' or '00' prefixes. Your call will be deducted from your plan's available minutes.<\/div><\/div><\/div>

+<\/span>Is GlobaleSIM compatible with iPhone 16?<\/span><\/h3>
Yes, GlobaleSIM eSIMs are compatible with iPhone 16. If you're experiencing activation issues on your iPhone 16, please check your Cellular settings and contact support with a screenshot of your settings and your order details for assistance.<\/div><\/div><\/div>

+<\/span>How do I enable my eSIM for data when I arrive at my destination?<\/span><\/h3>
Once you arrive at your destination, go to Settings > Cellular > Under SIMs, tap your eSIM line (typically labeled 'Mobile Data'). Then turn ON 'Data Roaming' so the toggle appears green. This activates your eSIM for mobile data connectivity in your destination country.<\/div><\/div><\/div>

+<\/span>What should I do if my eSIM data (GB) isn't working properly?<\/span><\/h3>
If you're experiencing issues with your data connection or eSIM isn't working well, contact our support team with your order number. Our team will troubleshoot the issue with you, which may include verifying your device type and checking your plan settings to resolve the problem.<\/div><\/div><\/div>

+<\/span>My eSIM isn't working after purchase. What troubleshooting steps should I try?<\/span><\/h3>
First, ensure Data Roaming is enabled in your device settings. Verify that the correct eSIM is installed by checking the ICCID in Settings > General > About. Then restart your phone to refresh the connection. If the issue persists after these steps, contact support with your order number or email address so our team can make backend adjustments to activate your service.<\/div><\/div><\/div>

+<\/span>How do I change my eSIM location or IP address to a different country?<\/span><\/h3>
Your eSIM's location is determined by the network it connects to based on your physical location and the Access Point Name (APN) settings. To help ensure your eSIM connects to the correct country's network, you can modify your APN settings. For Android devices: go to Settings > Cellular > Access Point Names, tap New APN, enter 'Globalesim' as the name and 'ifast' as the APN, leave other fields empty, save, and mark it as active. Then restart your device and allow several minutes for it to reconnect to the local network.<\/div><\/div><\/div>

+<\/span>What should I do if my eSIM isn't connecting to data, calls, or texts?<\/span><\/h3>
First, ensure your eSIM is activated and not in airplane mode. Also, make sure that your eSIM is set as your default Mobile or Cellular Data. Making sure that your Data Roaming is enabled based on your device model:\u00a0Apple:<\/strong>\u00a0Go to Settings > Cellular > Under SIMs, tap your eSIM line > Turn ON \"Data Roaming\" so that it is green.\u00a0Android:<\/strong>\u00a0Go to Settings > Connections > Mobile networks > Turn ON \"Data Roaming\" so that it is blue.<\/div><\/div><\/div>

+<\/span>Can I top up my eSIM data plan multiple times?<\/span><\/h3>
Yes, you can top up your data plan through the app or website. However, please note that when you add a new top-up, it does not combine with your existing data allowance in a cumulative way. Each top-up is managed separately on your plan.<\/div><\/div><\/div>

+<\/span>Why does my eSIM say 'not ready' and ask me to contact my service provider?<\/span><\/h3>
This message typically appears when your eSIM hasn't been properly activated or Data Roaming isn't enabled on your device. First, check if your eSIM was already installed in a previous location (like during travel). If it has been installed, you don't need to rescan the QR code. Instead, enable Data Roaming on your device by going to Settings > Connections > Mobile networks and turning ON 'Data Roaming' until it appears blue. Then restart your device and test the connection.<\/div><\/div><\/div>

+<\/span>What is the correct way to contact GlobaleSIM customer support?<\/span><\/h3>
If you need to report an issue with your eSIM, you can reach our 24\/7 customer support team through chat by going to the GlobaleSIM app or website. You can also send us an email at cs@globalesim.app. Our support team can assist you with coverage issues, troubleshooting, and account-related questions.<\/div><\/div><\/div>

+<\/span>Can I get a refund if I purchased my eSIM by mistake?<\/span><\/h3>
Yes, you can request a refund if you purchased your eSIM by mistake or no longer need it. Submit your refund request to our support team via chat or email with your order number, and our financial department will review your request.<\/div><\/div><\/div>

+<\/span>How do I find my assigned phone number for my GlobaleSIM eSIM?<\/span><\/h3>

You can identify your assigned phone number by making a call using the GlobaleSIM app. When you place a call through the GlobaleSIM app dialer, your assigned phone number will be displayed to the recipient. Alternatively, you can check the confirmation email you received after placing your order, where your assigned phone number is included. If you\u2019re unable to locate the email, please contact our customer support team, and we\u2019ll be happy to provide your assigned phone number.<\/p><\/div><\/div><\/div>

+<\/span>Do I need to enable Data Roaming for my eSIM to work internationally?<\/span><\/h3>
Yes, Data Roaming must be enabled for your eSIM to function properly when traveling internationally.\r\n\r\nOnce you land in your destination country:\r\n\r\nApple:<\/strong> Go to Settings > Cellular > Under SIMs, tap your eSIM line > Turn ON \"Data Roaming\" so that it is green.\r\n\r\nAndroid:<\/strong> Go to Settings > Connections > Mobile networks > Turn ON \"Data Roaming\" so that it is blue.<\/div><\/div><\/div>

+<\/span>What should I do if my topup data doesn't appear on my eSIM?<\/span><\/h3>
First, restart your phone to refresh the eSIM and allow the topup to sync properly. Wait a few moments after restart for the data to be recognized. If the topup still doesn't appear, reach out to support with your purchase email address so our team can review your account and apply any necessary technical adjustments.<\/div><\/div><\/div>

+<\/span>Why isn't my eSIM working after installation?<\/span><\/h3>
If your eSIM isn't working after installation, verify that Data Roaming is enabled in your phone settings. After enabling it, test your data connection. If you continue experiencing issues, contact our support team with your phone model so we can investigate further.<\/div><\/div><\/div>

+<\/span>Can my eSIM plan validity be extended to cover additional travel days?<\/span><\/h3>
Yes, if your travel plans change and you need coverage beyond your original plan expiration date, reach out to our support team with your order information. They can extend your plan's validity period to ensure you have uninterrupted service throughout your trip.<\/div><\/div><\/div>

+<\/span>What's the correct format for dialing numbers in the GlobaleSIM app?<\/span><\/h3>
When dialing in the GlobaleSIM app, enter only the country code, area code, and mobile number. Do not add a '+' sign or '00' prefix at the beginning of the number. For example, for a Kenyan number, enter it as: [country code][area code][number].<\/div><\/div><\/div>

+<\/span>My eSIM isn't working or showing service. What should I do?<\/span><\/h3>
First, verify you have the correct eSIM profile installed by checking your device's ICCID (Settings > General > About > scroll for ICCID). If correct, configure your APN settings: go to Settings > Cellular > select your eSIM > Cellular Data Network > APN. Reset the APN, enter 'internet' in the APN field, leave username and password empty, then restart your phone. Ensure Data Roaming is ON for your eSIM and your physical SIM is OFF.<\/div><\/div><\/div>

+<\/span>What should I do if the QR code for my eSIM says it's no longer valid?<\/span><\/h3>
If you see a 'not valid anymore' message when trying to scan the QR code, it likely means your eSIM has already been successfully installed on your device. You can verify this by checking Settings > Cellular, where your eSIM should appear. Contact support if you need to reinstall or if you see no eSIM in your settings.<\/div><\/div><\/div>

+<\/span>What information do I need to provide when contacting support about eSIM issues?<\/span><\/h3>
When reaching out to our support team for help, please have your order number or email address ready. We may also ask for details about your device model to better diagnose and resolve your issue.<\/div><\/div><\/div>

+<\/span>Do I need to reinstall my eSIM if my top-up isn't working?<\/span><\/h3>
Not necessarily. If your eSIM is already installed and the ICCID is correct, you don't need to reinstall it. Instead, simply restart your phone to refresh the connection and apply the top-up. Only reinstall if instructed by support or if the eSIM fails to activate after a restart.<\/div><\/div><\/div>

+<\/span>Why is my eSIM showing a location in a different country than where I'm using it?<\/span><\/h3>
Your eSIM's displayed location is determined by which local network provider it connects to in your current country. If you're experiencing location mismatches, this is typically an APN (Access Point Name) configuration issue. Try updating your APN settings as recommended by our support team, or contact our technical team if APN changes don't resolve the issue, as there may be a network connectivity problem that requires technical investigation.<\/div><\/div><\/div>

+<\/span>Why are my calls failing even though I have a signal?<\/span><\/h3>
Make sure you are using the correct international area code when dialing, including for local numbers. If you continue experiencing call failures after manually switching your network and configuring the APN settings, you must use the GlobaleSIM app to make outgoing calls.<\/div><\/div><\/div>

+<\/span>How do I add more data to my eSIM plan?<\/span><\/h3>
You can top up your eSIM data plan by logging into the GlobaleSIM app or visiting the website. Simply go to 'Topup' located at the top right of our site or go to this link: https:\/\/globalesim.app\/top-up\/. Input your activation code and select the topup plan you prefer.<\/div><\/div><\/div>

+<\/span>How do I enable Data Roaming on my Samsung device?<\/span><\/h3>
To enable Data Roaming on your Samsung device, go to Settings > Connections > Mobile networks > Turn ON 'Data Roaming' so that it appears blue. After enabling this setting, restart your device to apply the changes and allow your eSIM to connect properly.<\/div><\/div><\/div>

+<\/span>Why is my eSIM not working even though the country is listed in my coverage?<\/span><\/h3>
There can be several reasons why your eSIM isn't connecting in a covered country, including data roaming not being enabled, your physical SIM interfering, or network compatibility issues. Always ensure data roaming is turned ON and your physical SIM is disabled. If you've tried all standard troubleshooting steps and still have no signal, contact our support team with your order number and device details so we can investigate further.<\/div><\/div><\/div>

+<\/span>What are my options if I want to cancel my purchase?<\/span><\/h3>
If you wish to cancel, you have two options: request a full refund (which takes up to several business days for management approval and processing), or convert your payment into a voucher code that you can use for any future purchases on GlobaleSIM. Contact our support team to discuss which option works best for you.<\/div><\/div><\/div>

+<\/span>Why can't I receive incoming calls on my GlobaleSIM eSIM?<\/span><\/h3>
If you're unable to receive incoming calls, first ensure you are not connected to WiFi\u2014your eSIM needs a cellular data connection to receive calls. If calls still don't go through and you see an error like 'the number you are calling is not in use,' contact our support team with your order number and email so our Technical Team can investigate the issue.<\/div><\/div><\/div>

+<\/span>How do I verify that my eSIM is correctly installed on my iPhone?<\/span><\/h3>
To verify your eSIM installation, go to Settings > General > About and scroll down to find the ICCID line. This unique identifier confirms your eSIM is properly installed. If you need to troubleshoot or if our support team needs to assist you, have this ICCID ready to share with us.<\/div><\/div><\/div>

+<\/span>Why is my eSIM showing a different name than GlobaleSIM?<\/span><\/h3>
Your eSIM may display under a different carrier name (such as 'Travel Plus') depending on your device and region. This is normal and doesn't indicate a problem with your service. The eSIM is still the GlobaleSIM product you purchased.<\/div><\/div><\/div>

+<\/span>What should I do after submitting a refund request?<\/span><\/h3>
Once you've submitted a refund request, no further action is needed on your part. Our financial department will review your request and contact you directly once the refund has been processed.<\/div><\/div><\/div>

+<\/span>I bought a top-up but didn't receive an email with a code. What should I do?<\/span><\/h3>
If you've purchased a top-up and your payment went through but you didn't receive an activation email or code, contact GlobaleSIM support with your eSIM details. Our team can verify your purchase and help you activate your top-up without needing to re-purchase.<\/div><\/div><\/div>

+<\/span>How long does it take to process a refund?<\/span><\/h3>
Refund processing can take several days. Once a refund request is submitted, it goes to our Financial Team for verification and processing. You'll receive an update via email or through your support conversation once the refund has been confirmed and processed.<\/div><\/div><\/div>

+<\/span>How do I manually select a network on my iPhone eSIM?<\/span><\/h3>
Go to Settings > Cellular > select your eSIM under SIMs > tap 'Network Selection' > disable Automatic. Wait for the page to refresh, then manually select an available network from the list. If the expected network doesn't appear, try connecting to each available network one at a time.<\/div><\/div><\/div>

+<\/span>Can I install my eSIM before I travel?<\/span><\/h3>
Yes, you can install your eSIM in advance. Once installed, it will show in your device settings. You don't need to activate data roaming until you arrive at your destination\u2014simply enable it when you land by going to Settings > Cellular and turning on Data Roaming for your eSIM.<\/div><\/div><\/div>

+<\/span>How can I partner with GlobaleSIM or explore collaboration opportunities?<\/span><\/h3>
GlobaleSIM welcomes partnership and collaboration inquiries from content creators, influencers, and businesses. To explore partnership opportunities, including promotional campaigns and brand collaborations, please visit our Partner With Us page at globalesim.app\/partner-with-us\/ for detailed information on how to get started.<\/div><\/div><\/div>

+<\/span>Why is my eSIM showing an activation error?<\/span><\/h3>
An activation error typically occurs when the eSIM is already installed on your device. To resolve this, verify the eSIM installation by going to Settings > General > About and checking the ICCID. If the eSIM is already installed, ensure you have the correct SIM selected as your default Mobile Data connection and that Data Roaming is enabled for that SIM.<\/div><\/div><\/div>

+<\/span>What should I do if my eSIM connects to the wrong country's network?<\/span><\/h3>
First, restart your phone to allow it to reconnect to the local network in your current location. If the issue persists, modify your APN settings:\r\n\r\nApple:<\/strong> Go to Settings > Cellular > Under SIMs, tap your eSIM line > Cellular or Mobile Data Network > APN (depends on the specific APN for your plan).\r\n\r\nAndroid<\/strong>: Go to Settings > Connections > Mobile Networks > Access Point Names > Click the Menu button > Tap New APN or the + sign > Name: Globalesim > APN: (depends on the specific APN for your plan) > Save\r\n\r\nNote: APN may vary depending on the plan you have. Please contact our customer support to know the specific APN needed for your eSIM.<\/em>\r\n\r\nAllow several minutes for the reconnection to complete. If these steps don't resolve the issue, contact our support team for further technical assistance.\r\n\r\n <\/div><\/div><\/div>

+<\/span>How do I find my assigned phone number for making calls and texts?<\/span><\/h3>
You can check the confirmation email you received after placing your order, where your assigned phone number is included. If you\u2019re unable to locate the email, please contact our customer support team, and we\u2019ll be happy to provide your assigned phone number.<\/div><\/div><\/div>

+<\/span>I accidentally deleted my eSIM after activation. Can I reinstall it?<\/span><\/h3>
Yes, you can reinstall your eSIM after deleting it. You can either use the QR code provided in your order confirmation email, or if you have an iPhone with iOS 17 or above, you can use the direct installation link without scanning the QR code. Simply follow the installation process again in your device settings.<\/div><\/div><\/div>

+<\/span>Will I get a phone number assigned to my eSIM?<\/span><\/h3>
Phone numbers are only issued to customers who have both a Data plan and a Voice Minutes plan (100 or 200 minutes). If your order includes only a Data plan, a phone number won't be automatically assigned. However, you can add a Voice Minutes plan to your existing eSIM at any time through a topup.<\/div><\/div><\/div>

+<\/span>Why does my eSIM show as 'no longer valid' when I try to install it?<\/span><\/h3>
If your eSIM displays a 'no longer valid' message during installation, it may indicate a technical issue with the activation. Contact GlobaleSIM support with your order number, and they can verify the status of your eSIM and resolve the activation problem.<\/div><\/div><\/div>

+<\/span>What should I do if incoming calls fail with an error message?<\/span><\/h3>
If callers receive an error saying 'the number you are calling is not in use,' this typically indicates an issue with your eSIM's incoming call capability. First, verify you're on a cellular connection (not WiFi). If the problem persists, contact GlobaleSIM support with your order details so our Technical Team can diagnose and resolve the issue.<\/div><\/div><\/div>

+<\/span>When should I activate my eSIM - before or after I arrive at my destination?<\/span><\/h3>
It's best to activate your eSIM after you arrive at your destination country. Activating too early can cause the QR code to stop working. Once you land and turn on Data Roaming in your device settings, then scan your QR code to activate your eSIM for use in that country.<\/div><\/div><\/div>

+<\/span>Why does my eSIM show 0 KB of data even though I activated it?<\/span><\/h3>
If your eSIM shows 0 KB of data after activation, it may not be properly connected to the network. Check that Cellular Data is enabled in your phone settings and that Data Roaming is turned on. Verify that your eSIM is set as your primary line for data. If the issue persists, contact support with your phone model and purchase email for further assistance.<\/div><\/div><\/div>

+<\/span>Why does my eSIM show 'code not valid' when I try to install it?<\/span><\/h3>
If you see a 'code not valid' error during installation, the eSIM may already be installed on your device even if you're seeing an error message. Check your device settings to confirm the eSIM is active. If the issue persists, contact our support team with your order number or email address for assistance.<\/div><\/div><\/div>

+<\/span>My eSIM isn't working on mobile data. What are the basic troubleshooting steps?<\/span><\/h3>
First, ensure your physical SIM is turned OFF and Data Roaming is enabled. Go to Settings > Cellular > select your eSIM line > turn ON 'Data Roaming' (it should appear green). If you've completed this, try restarting your device. If the issue persists, contact support with a screenshot of your eSIM settings.<\/div><\/div><\/div>

+<\/span>Why is my refund amount incorrect or only partially received?<\/span><\/h3>
If you notice a discrepancy between the refund amount you requested and what you received, please contact our support team with a screenshot of the credited amount. Our Financial Team will review the transaction history and correct any errors. This verification process may take a few days.<\/div><\/div><\/div>

+<\/span>What do I do if my eSIM still isn't working after troubleshooting?<\/span><\/h3>
Contact GlobaleSIM support with your purchase email address. We can generate a replacement eSIM with a new activation code. Delete your current eSIM and restart your device before installing the new one. We'll provide either a QR code or manual installation details (SM-DP+ address and activation code) for you to set up the replacement.<\/div><\/div><\/div>

+<\/span>Why isn't my data working after I've topped up my eSIM?<\/span><\/h3>
If your data isn't working after topping up, try the following troubleshooting steps: First, toggle airplane mode on and off to refresh your connection. If that doesn't work, restart your phone completely to refresh the eSIM settings. This will allow the top-up to be properly applied to your eSIM. If the issue persists after these steps, contact our support team with the email address associated with your account so we can investigate further.<\/div><\/div><\/div>

+<\/span>How will my GlobaleSIM eSIM appear on my phone?<\/span><\/h3>
Your GlobaleSIM eSIM will appear as 'Global' in your phone's SIM settings. On iPhones, you can view it by going to Settings > Cellular > SIMs. It will be listed alongside any physical SIM card or other eSIM lines you have previously installed.<\/div><\/div><\/div>

+<\/span>What should I do if the QR code expires before I can scan it?<\/span><\/h3>
If the QR code expires during the installation process, you can manually enter the activation code instead. The activation code can be used as an alternative to scanning the QR code. If you continue to experience issues, contact our support team with screenshots of your cellular settings so we can verify the eSIM installation status.<\/div><\/div><\/div>

+<\/span>How do I update the APN settings on my Android eSIM?<\/span><\/h3>
To update your APN - based on the device model:\r\n\r\nApple:<\/strong> Go to Settings > Cellular > Under SIMs, tap your eSIM line > Cellular or Mobile Data Network > APN (depends on the specific APN for your plan).\r\n\r\nAndroid<\/strong>: Go to Settings > Connections > Mobile Networks > Access Point Names > Click the Menu button > Tap New APN or the + sign > Name: Globalesim > APN: (depends on the specific APN for your plan) > Save\r\n\r\nNote: APN may vary depending on the plan you have. Please contact our customer support to know the specific APN needed for your eSIM.<\/em><\/div><\/div><\/div>

+<\/span>I didn't receive login credentials or a confirmation email after purchasing my eSIM. What should I do?<\/span><\/h3>

First, check your Spam or Junk folder, as the email may have been routed there. If you still cannot locate your login credentials, please contact our support team and provide the email address used to place your order or your order number. We will verify your purchase and send a password reset link to the email address associated with your account so you can regain access to the app.<\/p><\/div><\/div><\/div>

+<\/span>Why isn't my eSIM connecting to mobile data?<\/span><\/h3>
If your eSIM isn't connecting, first ensure your physical SIM is turned OFF. Then, make sure Data Roaming is enabled.\r\n\r\nApple:<\/strong> Go to Settings > Cellular > Under SIMs, tap your eSIM line > Turn ON \"Data Roaming\" so that it is green.\r\n\r\nAndroid:<\/strong> Go to Settings > Connections > Mobile networks > Turn ON \"Data Roaming\" so that it is blue.\r\n\r\nFinally, make sure your eSIM is set as your default mobile data in your device settings. These steps should restore your connection.<\/div><\/div><\/div>

+<\/span>How do I add a Voice Minutes plan to my existing eSIM?<\/span><\/h3>
You can add a Voice Minutes plan to your eSIM by performing a topup. Visit the 'Topup' section at the top right of the GlobaleSIM website (globalesim.app\/top-up\/) or use the mobile app. Enter your activation code and select the Voice Minutes topup plan you prefer. The plan will be added to your existing eSIM immediately.<\/div><\/div><\/div>

+<\/span>How do I activate my eSIM after installation on iPhone?<\/span><\/h3>
After installing your eSIM, go to Settings > Cellular > Under SIMs, tap your eSIM line > Turn ON 'Data Roaming' so that it is green. Also make sure to turn OFF your physical SIM card to allow the eSIM to connect properly.<\/div><\/div><\/div>

+<\/span>Why am I not connected to WiFi but still can't receive calls?<\/span><\/h3>
If you've confirmed you're not on WiFi but still cannot receive calls, there may be a deeper technical issue with your eSIM configuration. Contact GlobaleSIM support immediately with your order number and email address so our Technical Team can investigate and provide a solution.<\/div><\/div><\/div>

+<\/span>Do I need to purchase a Voice Minute plan to get a phone number with GlobaleSIM?<\/span><\/h3>
Yes, phone numbers are only issued to customers who purchase a Voice Minute plan in addition to their data plan. If you only purchase a data plan, you will not receive a phone number.<\/div><\/div><\/div>

+<\/span>Why does my eSIM say 'code is no longer valid' when I try to reinstall it?<\/span><\/h3>
Once an eSIM activation code has been used, it cannot be reused. If you see this error, it means the eSIM was already successfully installed on your device. Instead of reinstalling, check your phone settings to verify the eSIM is active and properly configured for data roaming.<\/div><\/div><\/div>

+<\/span>Should I turn off my physical SIM when using an eSIM?<\/span><\/h3>
Yes, you should turn OFF your physical SIM when using your eSIM to avoid connectivity conflicts. You can have both SIMs installed on your device, but make sure the eSIM is set as your default data line.<\/div><\/div><\/div>

+<\/span>My eSIM works on WiFi but not on mobile data. How do I fix this?<\/span><\/h3>
This usually indicates Data Roaming is disabled. Go to Settings > Cellular > tap your eSIM line > ensure 'Data Roaming' is toggled ON (green). Also make sure your physical SIM is turned OFF. After making these changes, restart your device and test your connection.<\/div><\/div><\/div>

+<\/span>How do I find my order number?<\/span><\/h3>
Your order number is a 5-6 digit number that can be found in your GlobaleSIM app or in your emailed receipts. If you're having trouble locating it, check your account or receipt emails for the order reference number.<\/div><\/div><\/div>

+<\/span>How do I manually install an eSIM on my iPhone if I can't scan a QR code?<\/span><\/h3>
Go to Settings > Cellular > Under 'SIMs' choose 'Add eSIM' > Click 'Use QR code' > At the bottom click 'Enter Details Manually'. Enter the SM-DP+ Address (smdpplus.net) and your Activation Code provided by support. Leave the Confirmation code empty and complete the installation.<\/div><\/div><\/div>

+<\/span>My top-up isn't being applied to my eSIM\u2014what should I do?<\/span><\/h3>
If your top-up data isn't being reflected on your eSIM after purchase, restart your phone to refresh the connection and allow the top-up to activate properly. You can also try toggling airplane mode on and off. If the data still doesn't work after restarting, contact our support team with your account email address and we'll make the necessary adjustments on our end.<\/div><\/div><\/div>

+<\/span>Why isn't my eSIM connecting to the network?<\/span><\/h3>
To ensure your eSIM connects properly, follow these steps: (1) Turn OFF your physical SIM card, (2) Go to Settings > Cellular > Under SIMs, tap your GlobaleSIM eSIM line, (3) Turn ON 'Data Roaming' so it shows green, (4) Restart your device. Data Roaming must be enabled for the eSIM to connect to our partner networks.<\/div><\/div><\/div>

+<\/span>How do I set up my eSIM to use mobile data after installation?<\/span><\/h3>
After installing your eSIM, go to Settings > Cellular\/Mobile Service and ensure your eSIM is set as the default Mobile Data connection. Then navigate to Settings > Cellular > SIMs, select your eSIM, and turn ON Data Roaming. This will enable your eSIM to connect to network services.<\/div><\/div><\/div>

+<\/span>Can I use my eSIM in multiple countries?<\/span><\/h3>
Yes, you can use the same eSIM across multiple countries in Europe and beyond, as long as you have remaining unused data. When you travel to a new destination, simply restart your phone so it can connect to the local network partner in that country. The eSIM will automatically attempt to connect to available networks in your current location.<\/div><\/div><\/div>

+<\/span>How long does a refund take to process?<\/span><\/h3>
Refunds can take up to several business days to process. Once your refund request is submitted, our financial department will review and begin processing it. We will contact you once your refund has been completed\u2014no further action is needed from you.<\/div><\/div><\/div>

+<\/span>What should I do if my eSIM QR code says it's no longer valid?<\/span><\/h3>
If you receive an error message when scanning your eSIM activation QR code, try the manual installation method instead. Go to Settings > Cellular > SIMs > Add eSIM > Use QR Code, then click 'Enter Details Manually' at the bottom. You'll need to enter the SM-DP+ Address (smdpplus.net) and your Activation Code provided by GlobaleSIM. Leave the Confirmation Code field empty. This manual approach often works when QR code scanning encounters issues.<\/div><\/div><\/div>

+<\/span>My eSIM is activated but I can't access the internet. What should I do?<\/span><\/h3>
First, ensure that your physical SIM is turned OFF on your device. Then, go to Settings > Cellular > Under SIMs, tap your eSIM line and verify that 'Data Roaming' is turned ON (it should appear green). If data still isn't working after confirming these settings, try restarting your device, which will allow the hardware to reinitialize and re-establish its connection to the network.<\/div><\/div><\/div>

+<\/span>Why am I only getting 4G instead of 5G with my eSIM?<\/span><\/h3>
4G vs 5G availability depends on your location and whether that area has 5G coverage. Even in areas with 5G capability, you may need to toggle your 4G settings or restart your connection. If you previously had 5G in your location, try toggling the 4G option in your cellular settings to refresh your network connection.<\/div><\/div><\/div>

+<\/span>What should I do if my eSIM isn't working?<\/span><\/h3>
If your eSIM isn't connecting or working, please contact our support team with your order number and the device you're using (e.g., iPhone model). Our team will troubleshoot the issue and may need to verify your account details before providing a solution. Common reasons for non-working eSIMs include cancelled orders or pending refund requests\u2014our support team can confirm your order status and help resolve the issue.<\/div><\/div><\/div>

+<\/span>Can I receive SMS messages without a phone number?<\/span><\/h3>
No, you need a phone number to receive SMS messages. Phone numbers are only issued when you purchase a Voice Minute plan alongside your data plan.<\/div><\/div><\/div>

+<\/span>What should I do if my eSIM isn't working after activation?<\/span><\/h3>
First, verify that your eSIM is enabled in your phone settings and set as your primary line for data. Check that Cellular Data and Data Roaming are both turned on. Ensure your primary SIM is turned off if you're only using the eSIM. If the eSIM still shows no data, restart your phone and check your coverage in your current location. If problems continue, contact support with your phone model and purchase email.<\/div><\/div><\/div>

+<\/span>Can I receive messages on my primary SIM while using an eSIM?<\/span><\/h3>
Yes, you can receive messages on both your primary SIM and eSIM simultaneously. Both SIMs can work together on dual-SIM capable devices, allowing you to maintain connectivity on both lines.<\/div><\/div><\/div>

+<\/span>What should I do if my eSIM stops working after a top-up?<\/span><\/h3>
If your eSIM becomes inactive after purchasing a top-up, ensure Data Roaming is enabled in your settings and restart your device. If the top-up hasn't been activated yet, you may need to contact support to complete the activation process if you didn't receive an activation code.<\/div><\/div><\/div>

+<\/span>Will my support chat be disconnected while waiting for a response?<\/span><\/h3>
Our support team aims to keep your chat active while we investigate your issue. If you're experiencing repeated disconnections, let your agent know so they can ensure your conversation remains open while they work on your case.<\/div><\/div><\/div>

+<\/span>What APN settings should I use for my GlobaleSIM eSIM?<\/span><\/h3>
APN may vary depending on the plan you have. Please contact our customer support to know the specific APN needed for your eSIM.\r\n\r\nApple:<\/strong> Go to Settings > Cellular > Under SIMs, tap your eSIM line > Cellular or Mobile Data Network > APN (depends on the specific APN for your plan).\r\n\r\nAndroid<\/strong>: Go to Settings > Connections > Mobile Networks > Access Point Names > Click the Menu button > Tap New APN or the + sign > Name: Globalesim > APN: (depends on the specific APN for your plan) > Save<\/div><\/div><\/div>

+<\/span>What should I do if toggling airplane mode doesn't fix my eSIM connection?<\/span><\/h3>
If airplane mode toggle doesn't resolve your connection issue, the next step is to restart your phone completely. A full phone restart refreshes all system connections and often resolves eSIM connectivity problems. If you've tried both airplane mode and restarting without success, reach out to our support team for additional assistance.<\/div><\/div><\/div>

+<\/span>Can I use my GlobaleSIM eSIM while still in my home country?<\/span><\/h3>
Yes, you can install and activate your GlobaleSIM eSIM in your home country. However, make sure to turn off your physical SIM and enable Data Roaming on the eSIM for it to connect to the network. The eSIM will work with our partner networks once these settings are properly configured.<\/div><\/div><\/div>

+<\/span>Can I install a GlobaleSIM eSIM without scanning the QR code?<\/span><\/h3>
Yes, if you have an iPhone with iOS 17 or above, you can install the eSIM directly without scanning the QR code by clicking the direct installation link provided in your order confirmation email. For other devices or iOS versions, you can either scan the QR code or manually enter the activation code.<\/div><\/div><\/div>

+<\/span>Why is my GlobaleSIM app not loading or responding?<\/span><\/h3>
If your GlobaleSIM app is loading but not displaying content or webpages, this is often related to your internet connection. First, ensure your internet or WiFi connection is working properly. Try closing the app completely and switching to a WiFi connection (if you were on mobile data), then reopen the app. If the issue persists after these steps, the app may be undergoing maintenance. Contact our support team for assistance, as our technical team may need to investigate further.<\/div><\/div><\/div>

+<\/span>My data is working but it's extremely slow. How can I improve the connection speed?<\/span><\/h3>
GlobaleSIM has a strong Global network coverage with usually more than one network in a country. Slow data can indicate a bad coverage area and related to the location you are at the moment. Usually on crowded places like airports, the connection might be slower than usual, where an \"E\" (Edge - 2G) appears at the top. Also, inside apartments coverage might also be slower. If you are having slow data speed when going outside the street, feel free to contact GlobaleSIM support for further advice how to improve data speed.<\/div><\/div><\/div>

+<\/span>What is the SM-DP+ address I need for manual eSIM installation?<\/span><\/h3>
The SM-DP+ address for GlobaleSIM manual eSIM installation is: smdpplus.net. You'll enter this address in the manual installation form on your iPhone when adding your eSIM details.<\/div><\/div><\/div>

+<\/span>How do I enable Data Roaming on my iPhone for my eSIM?<\/span><\/h3>
To enable Data Roaming on your iPhone, go to Settings > Cellular > Under SIMs, select your eSIM line > tap 'Data Roaming' to turn it ON. The setting should display as green when enabled. Data Roaming must be turned on to use your eSIM data plan while traveling internationally.<\/div><\/div><\/div>

+<\/span>Should I disable my physical SIM when using an eSIM?<\/span><\/h3>
Yes, you should turn OFF your physical SIM card when using your eSIM to ensure the eSIM is the active line for calls, texts, and data. This prevents your device from trying to connect to both SIMs simultaneously.<\/div><\/div><\/div>

+<\/span>Why was my eSIM cancelled?<\/span><\/h3>
Your eSIM may be cancelled if you've requested a refund on that order. A cancelled eSIM will not work and cannot be reactivated. If you need a functional eSIM, contact our support team to verify your refund status and discuss options for obtaining a new eSIM.<\/div><\/div><\/div>

+<\/span>Can GlobaleSIM be used to receive verification codes and OTPs from services like Amazon?<\/span><\/h3>
No, GlobaleSIM does not support receiving verification codes or OTPs from third-party services. We only support regular SMS messages. If you need an eSIM specifically for verification codes, GlobaleSIM may not be the right solution for your needs.<\/div><\/div><\/div>

+<\/span>Why is my data not working even though I have a strong signal?<\/span><\/h3>
A strong signal doesn't always guarantee data connectivity. Check if your current location is covered by your GlobaleSIM plan. Some countries or regions may not be included in your selected plan, which would prevent data service even with full signal bars. Verify your plan's coverage map for your destination country.<\/div><\/div><\/div>

+<\/span>How do I set my eSIM as the default data line?<\/span><\/h3>
To set your eSIM as the default data line, go to Settings > Cellular > Cellular Data and select your eSIM. This ensures all data traffic uses your eSIM while you can still receive calls and messages on your primary SIM.<\/div><\/div><\/div>

+<\/span>What should I do if my data isn't working?<\/span><\/h3>
If you experience data connectivity issues with your eSIM, please contact our support team immediately with details about your issue, including your order information and location. Our team will investigate the problem and can offer solutions, which may include processing a refund if the service cannot be restored.<\/div><\/div><\/div>

+<\/span>What should I do if my data top-up isn't appearing on my eSIM?<\/span><\/h3>
If your purchased data isn't showing on your eSIM, first restart your phone to refresh the connection. If the issue persists, contact GlobaleSIM support with your order number and payment confirmation (screenshot from PayPal or your email receipt). Provide your eSIM's ICCID number, for Apple<\/strong>: Go to: Settings > General > About > Scroll down until the ICCID line of the eSIM appears. For Android<\/strong>: Go to: Settings > Connections > SIM Manager > Turn on the eSIM and click on the icon > More information > The ICCID will appear<\/div><\/div><\/div>

+<\/span>How will I be notified about updates to my support request?<\/span><\/h3>
You'll receive updates either via email or through your active support conversation in the chat. Make sure to check both channels for responses from our support team regarding your issue.<\/div><\/div><\/div>

+<\/span>How do I top up my GlobaleSIM eSIM?<\/span><\/h3>
To top up your eSIM, go to the 'Topup' section located at the top right of the GlobaleSIM website or visit globalesim.app\/top-up\/. Enter your activation code and select your preferred top-up plan. Note: if the system doesn't allow you to select a different country, it means that country is not compatible with your current eSIM, and you'll need to purchase a new eSIM instead.<\/div><\/div><\/div>

+<\/span>What should I do if my eSIM shows 0KB and isn't connecting?<\/span><\/h3>
If your eSIM displays 0KB or isn't connecting, first restart your phone to refresh the connection and allow the settings to update. If the issue persists after restarting, contact GlobaleSIM support with your phone model and account email so our team can make necessary adjustments on their end to activate your plan.<\/div><\/div><\/div>

+<\/span>Do I need to turn off my physical SIM to use my eSIM?<\/span><\/h3>
Yes, you should turn OFF your physical SIM when using your GlobaleSIM eSIM. This ensures your device connects to the GlobaleSIM network instead of your home network, preventing connectivity issues.<\/div><\/div><\/div>

+<\/span>Do I need to use the GlobaleSIM app to make calls, or can I use my phone's native dialer?<\/span><\/h3>
Yes, you must download the GlobaleSIM app to make and receive calls. The voice feature doesn't work on your phone's standard or native dialer. Once downloaded, login using your account credentials > My eSIMs > Info > Use Gesim phone to access the dialer. When dialing, please DO NOT add \"+\" sign or \"00\". Start with the country code, area code then mobile number.<\/div><\/div><\/div><\/div>