If you receive an error message stating that the QR code is invalid or has already been used, it may indicate that the eSIM has already been installed on your device. If you’re unsure how to check, please contact our support team and provide your order number or the email address used for your purchase. We’ll be happy to guide you through the process and verify whether the eSIM is already installed.

If you do not receive a QR code or confirmation email after completing your payment, it may indicate a payment processing issue or an incorrect email address entered during checkout. Please contact our support team and provide your order number (which should appear on the confirmation page after checkout) or the email address used for your purchase. We will verify whether your payment was successfully processed and confirm that the email address on your order is correct.