Balance showing incorrectly?
Refresh/restart device and check again 24-hour delay possible for usage updates Multiple networks may show different amounts Real balance always shown on our website/app
Refresh/restart device and check again 24-hour delay possible for usage updates Multiple networks may show different amounts Real balance always shown on our website/app
Plan expiry: All data expires on end date Top-ups: Usually extend expiry date No rollover to new plans Use it or lose it – plan accordingly
Data booster: Add 1GB, 3GB, 5GB to existing plan Speed booster: Upgrade to higher speed tier Extension pack: Add more days to current plan Regional upgrade: Expand coverage to more countries
Manual top-up only currently Email alerts when balance is low Mobile app notifications for real-time monitoring Auto top-up feature coming soon
Yes! Top up anytime to avoid interruption Data stacks – new data adds to existing balance Expiry extends with most top-up packages Smart notifications at 80% and 90% usage
Check email was sent (also spam folder) Wait up to 15 minutes for process completion Verify payment details are correct Contact us if problem persists
Go to “Topup” on website Select add-on package Pay with credit card Data will be added within 5 minutes
On website: Click “Check Balance” and identify yourself On device: Settings > Data Usage In app: Download our app for tracking