How to get invoice/receipt?

Email receipt sent automatically after payment Download invoice from your account dashboard VAT receipt available for EU customers Company billing – contact support for business invoices

Why was my payment declined?

Insufficient funds – check account balance International transaction blocked – contact your bank Incorrect details – verify card number, CVV, expiry VPN/Proxy – disable and try again Try different payment method if issue persists

Which payment methods do you accept?

Credit/Debit cards: Visa, Mastercard, American Express Digital wallets: PayPal, Apple Pay, Google Pay Bank transfers: Available in some regions Cryptocurrency: Bitcoin, Ethereum (selected plans)

How to cancel and get refund?

Cancellation up to 24 hours before travel – full refund After activation – no refunds on used data Contact customer service for special cases

Are there hidden fees?

No! The price you see is the final price: No activation fees No monthly fees No cancellation fees Complete price transparency

What happens when data runs out?

Connection will be blocked automatically You’ll receive alerts at 80% and 90% usage You can top up anytime Plan continues until expiry date

How to top up?

Go to “Topup” on our website Select desired amount Enter payment details Balance will be added within minutes

How do I know how much data I have left?

Check on device: iPhone: Settings > Cellular > Select your eSIM Android: Settings > Networks > Data Usage Check on website: Go to personal area or click “Check Balance”