Some apps don’t work with data?
VPN/Proxy apps may interfere – disable temporarily Banking apps might block foreign connections – contact bank Streaming services may have geo-restrictions Try different server/location in app settings
VPN/Proxy apps may interfere – disable temporarily Banking apps might block foreign connections – contact bank Streaming services may have geo-restrictions Try different server/location in app settings
Wrong network selected – check you’re on our partner network Roaming not properly configured – verify eSIM settings Using physical SIM – make sure eSIM is selected for data Check balance – you might need to top up
Network switching – normal when moving between towers Weak signal – move to better coverage area Device overheating – let it cool down Background apps – close unnecessary apps using data
Check our coverage map on the website Try different location or go up a floor Switch between networks manually in settings Restart your device
Most cases settings are received automatically. If not: iPhone: Settings > Cellular > Cellular Data Options > Cellular Data Network Android: Settings > Networks > Access Point Names Common settings: APN: internet Username: (empty) Password: (empty)
Check signal strength – move to location with better coverage Switch between 4G and 5G in network settings Reset connection: turn device off and on Check you haven’t exceeded your data allowance
Check data roaming is enabled: iPhone: Settings > Cellular > Cellular Data Options > Data Roaming Android: Settings > Networks > Data Roaming Select eSIM as default for data Restart your device Check coverage in your location