eSIM’s require a stable internet connection for activation.

If you are unable to successfully scan your QR Code, you may not have a stable internet connection (even if it appears that you do on your device).

In these cases we recommend attempting to re-scan your QR Code using your primary data plan. If that does not work, we recommend trying using a different WIFI source / connection.

If you are still unable to scan your QR Code the issue may be device related.

In these cases, it is important to contact support before taking any further action

If you have any other questions don’t hesitate to contact our customer service team on live chat. Look for the chat icon at the right bottom of the screen.  

Have a pleasant trip

Globalesim Team