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Frequently asked questions on VOICE CALLS
Yes, a Voice Minute plan requires a valid corresponding Data plan in order to function.
Please note, topping up your Data plan after it expires will not extend your Voice Plan’s expiration date.
Please note, topping up your Data plan after it expires will not extend your Voice Plan’s expiration date.
Yes, as long as your Voice Minute plan does not go past its expiration date or run out of Voice Minutes.
Voice Minutes can be used from and to any country included in the corresponding Data Plan.
As our Voice Plans are prepaid, your Voice Minutes are simply deducted for all incoming and outgoing calls.
Please make sure to use the proper international dialing format even for local calls.
Your balance will not appear on your device, as your eSIM is not a physical SIM.
Please disregard any balance messages unless dialing *163 for a balance request prompt.
Please disregard any balance messages unless dialing *163 for a balance request prompt.
As our Voice Plans are prepaid, your Voice Minutes are simply deducted for all incoming and outgoing calls.
Unfortunately, we do not offer Rollover Minutes or Rollover Data at the moment.
Our Customer Support Center can be contacted directly via live chat, which can be accessed by clicking on the round blue message box located at the bottom right of our website or via email at info@globalesim.app
Have a pleasant trip
Globalesim Team
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