Globalesim.app (the “Website”) is owned and operated by SOUND TRACK ISRAEL LTD, an incorporated company based in Israel, address: Habrosh 5 Gane Tikva, and ADORIA TELECOM SP. Z O.O. a company based in Poland, address: Solipska 3/5, 02-482 Warszawa.
By using the GlobaleSIM site you hereby state that you have read and agreed to these following Terms of Use.
THE WEBSITE CONTENT
All of the information, content, and services provided on the GlobaleSIM Website, (ie. advertising, directories, guides, articles, opinions, reviews, photographs, illustrations, HTML, or anything else that may relate to it) are protected under applicable copyrights and other proprietary including, but not limited to, intellectual property rights. Any use of this information by any medium, or platform is strictly prohibited. Content under the GlobaleSIM site includes, but is not limited to logos, trademarks or any image, writing or service owned by wither GlobaleSIM or any of our providers and related third parties. Such content may only be used upon direct approval. The content on the GlobaleSIM site may only be used online for your own personal, non-commercial use. No other use is permitted unless otherwise approved GlobaleSIM. You may access all the GlobaleSIM content and blog freely on our site. Any other use of the content is strictly prohibited. This includes, but is not limited to; removal, obstruction, modification, or any other manner that will interfere with the delivery or display of information from our affiliates, partners, or advertisers on the Website. Any usage that involves framing techniques or otherwise modification of the GlobaleSIM trademark, logo, copyrighted material, or other proprietary information (including images, text, page layout, or form) of any portion of the Website without a direct written consent is strictly prohibited.
SECURITY VIOLATIONS
Any attempted violation of the GlobaleSIM Website’s security is strictly prohibited. Such violations include, but are not limited to; Accessing data not intended for you or logging into a server or account which you are not authorized to access. Any attempt of probing, scanning or any other manner of action that is used to test the vulnerability of our system or network or to breach our security or authentication without proper authorization. Any attempt to interfere with our services in any use. this includes, but is not limited to, submitting a virus to the GlobaleSIM site, overloading, “flooding”, “mailbombing” or “crashing”.
MODIFICATIONS
GlobaleSIM has the right, at its own discretion, to change, modify, add, or remove terms from this agreement at any given time without prior notice. Any modification or change will be effective immediately. It is under your sole responsibility, as a GlobaleSIM site user, to agree to review this Agreement periodically for any subsequent alterations. Any changes or alteration made be effective immediately upon publishing them on the GlobaleSIM site.
DISCLAIMER
Any content or service on the GlobaleSIM site or any third party service or site are provided on an “as is” state, without warranty of any kind. Since GlobaleSIM does not hold any control over any third party services or site, it cannot provide any warranty or usage upon its services. By using the GlobaleSIM site you further acknowledge and agree that GlobaleSIM is not in any way responsible or liable for any damage or loss caused or in connection to the use of our content or services. GlobaleSIM disclaims any responsibility for the use of this site content or availability of information contained in our site content or blog. Usage GlobaleSIM will, under no circumstances, be liable for any direct, indirect, incidental or consequential damages that have resulted from the use of the GlobaleSIM site.
REFUND / CANCELLATION / MODIFICATION POLICY
Cancellation of a transaction in accordance with the Consumer Protection Regulations (Cancellation of a Transaction), 5740-2010, and the Consumer Protection Law, 5741-1981 Customer has the right to ask for a refund in the following cases: – The eSIM QR code cannot be scanned and/or installed – The eSIM cannot connect to network due to a technical issue with the local network – The eSIM cannot provide Voice/Data service according to the customer plan A refund will be issued ONLY after at least 48 hours, where: – Within the 48 hours, the customer contacted GlobaleSIM by email ([email protected]) and reported the issue. A reference to the eSIM account (eSIM code, order ID, or personal information) should be mentioned. – GlobaleSIM had the necessary time to check, investigate and find a solution for the customer within this period – GlobaleSIM did not find a proper solution for the customer to use the service, then a refund / partial refund will be issued upon GlobaleSIM decision A refund will NOT be issued in case of: – The issue is due to lack of coverage where the customer is located – The customer deleted his eSIM line from his device – The customer switched to a new device and needed a new eSIM QR code (a new order needs to be made) – The customer did not reply to GlobaleSIM Technical team during issue investigation / did not report the issue in a timely manner
PRIVACY POLICY
This GlobaleSIM Privacy Policy has been composed to explain in which ways we and/or our affiliate programs may use your information. If you have any concerns regarding your data, please read this privacy policy carefully so you may fully understand the manor of our data collection, usage, and protection. COLLECTED DATA Upon the submission of a contact form, you may be asked to enter your name, email address, mailing address, phone number, or other details to help you with your experience.
CREDIT CARD PAYMENTS
Cancellation of a transaction in accordance with the Consumer Protection (Cancellation of a product or service) Regulations, 2010 and the Consumer Protection Law, 5741-1981 HOW DO WE COLLECT YOUR INFORMATION? Information on GlobaleSIM is collected upon the filling and/or submission of a form and/or upon an eSIM cellular data plan order (“the service”) on the GlobaleSIM site.
HOW DO WE USE YOUR INFORMATION?
Any of the information collected by GlobaleSIM is used for the following purposes: -To help us develop, create, and improve our products, content, and advertising. For auditing, data analysis, and research to improve our advertisements, services, products, and customer support experience. -To send periodic mails regarding any changes and/or improvements in our services and/or products. Personal information collected by GlobaleSIM will not be sold, exchanged, transferred, or given to any other non-affiliated company for any reason whatsoever without your consent.
COOKIES
Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (upon your approval). A cookie file enables the site’s or its service provider’s systems to recognize your browser and capture and remember certain information.
WE USE COOKIES FOR THE PURPOSE OF:
– Saving users preferences for future visits.
– Compile data regarding site traffic and interactions in the purpose of improving our site in the future.
If you wish, you can set your personal computer to warn you each time a cookie is being sent, or turn off cookies altogether. Please note that by disabling cookies, some features that make your site experience more efficient will not function properly or be disabled.
THIRD-PARTY DISCLOSURE
GlobaleSIM does not sell, trade, or transfer any data to outside parties. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.
Dear user! GlobaleSim, Inc (‘We’ or ‘us’ or ‘GlobaleSim‘) values your privacy and wishes to let you know how it handles your personal data.
This privacy policy explains which personal data is collected about you via our website, as available at globalesim.app (‘The Website‘), and when you use our Services, as defined below. The privacy policy will help you understand how and why we process your information. This policy also contains information on online identifiers we use (‘cookies‘).
What does GlobaleSIM do?
Our website enables you to receive information about our Services, make purchases and contact us when needed.
As part of our Services, we offer customized data and voice plans, fully customizable White Label SIMs, and a branded eSIM website (‘the Services‘). As an integral part of our Services, we share and partner with communications service providers (CSPs) to operate the communication network for the provision of some of our Services.
Children
The Website, in general, and the Services are not directed to individuals under 16. GlobaleSim does not knowingly collect personal data from individuals under the age of 18. If you are a parent of an individual under 16 and believe your child has provided personal data to GlobaleSim, please contact us at [email protected].
What kind of information we collect?
Personal data may be provided by you, on the following sections and occasions:
How and why do we collect information?
We mainly use the personal data described to provide our Services and to operate the Website. The personal data may also be used to improve the Website and our Services, based on our legitimate interests and subject to your consent to operate the Services. Either way, we do not share any of the information with third parties for purposes other than the provision of Services. We shall only provide you with marketing and direct marketing materials according to your consent, when required by law.
Retention
We may retain your information for the period consistent with the original purpose of collection. For instance, we may keep contact details for the amount of time needed to handle your request, or for a longer period of time if necessary to maintain records, for complying with legal and regulatory duties, or resolve future or ongoing disputes based on our legitimate interest to do so.
We may keep aggregated non-identifiable information without limitation, and to the extent reasonable we will delete or de-identify potentially identifiable information when we no longer need to process the information.
Sharing of information collected
We may share information, as follows:
For legal reasons
We may share your information if we reasonably believe that:
Service providers and affiliates
We use a limited number of third-party service providers, who act as our own service providers, and assist us in making our Website available. For example, we may share information with third parties who provide services to us. These third parties may access, process, or store the information while providing their services to us, and they may vary from time to time. We also may share necessary information with our CSPs in order to operate the communication network for the provision of some of our Services, and with providers facilitating transactions on the website.
Structural Changes
In any case of acquisition, merger or any other structural change, we may share the information collected, provided that the said entity shall undertake the provisions of this Privacy Policy.
Your rights
The following rights are granted to you by law. To redeem any of those please contact us directly.
Your EU/ UK Data Subject Rights
As an EU/ UK resident, you may request to review, correct, update, delete Personal data, restrict the processing of your Personal data, object to the processing of your Personal data, or receive an electronic copy of your Personal data for purposes of transmitting it to another company (to the extent this right to data portability is provided to you by applicable law).
A summary and further details about your rights under EU data protection laws, is available on the EU Commission’s website at: https://ec.europa.eu/info/law/law-topic/data-protection/reform/rights-citizens_en.
If you are not a EU/UK individual, but believe that you are entitled to the rights mentioned above from another legal source – you may contact us and request exercise of your rights. We will examine the validity of your claim before agreeing to process any request. Please note that We may need to verify your identity before we process any request relating to your personal data.
How do We keep information secure?
We use security measures designed to protect against the loss, misuse, and alteration of the information under our control. For certain services, data transfers are encrypted during transmission. In addition, information that we store is maintained and archived on secure, hardened servers that are hosted on industry standard secured data centers. Access to this information is protected by multiple layers of controls, including firewalls, role-based access controls, authentication mechanisms and monitoring. The information is backed up, and archives are stored in a secure location. GlobaleSim is taking any reasonable action to keep your information safe. Nevertheless, GlobaleSim is not responsible for any damages to the information, or to the functionality of the Website, caused by reasons beyond its control, force majeure, cyber-attacks, pandemics, strikes, etc.
International Transfers
The Website is a web-based service. We store and process information about you on servers and databases under appropriate safeguards according to applicable Data Protection Laws.
If any international transfers of Personal data will be conducted, it shall be exercised according to applicable Data Protection Laws.
We operate globally and may transfer your personal data to third parties in the U.S to the purposes described in this privacy policy. Wherever your personal information is transferred, stored or processed by us, we will take reasonable steps and assessments to safeguard the privacy of your personal information. These steps may include implementing Standard Contractual Clauses (SCCs) specified by the European Commission and whenever to an entity that is in alignment with the Data Protection Framework (DPF), obtaining your consent, or other lawful means of transferring personal information.
Miscellaneous
We recommend that you review this privacy policy periodically, as we may update it from time to time. Your actions via our Website and/or the purchase of our Services constitute your acknowledgment of the up-to-date privacy notice to the fullest extent permitted by law.
We may use the email address that you provide us, to send you messages about new features and Website/Service updates. Messages that contain advertising content will be sent only after receiving your explicit consent.
For any other inquiries, please contact us at [email protected]. We will do our best to reply within a reasonable time.
Cookies
We use cookies, other online identifiers, and tools on our Website (collectively referred to as “cookies“). Generally, cookies are small text files sent by a web server to your web browser/app and stored locally on your endpoint device. A cookie allows the server to uniquely identify the browser on each page. We use only the necessary cookies for operational purposes, essential for the Website’s performance and its various features. Without these cookies, the services you request may not be provided.
Some cookies are removed when you close your browser session, while others remain for longer periods (persistent cookies). You can view the expiry date of each cookie through your browser settings. We may use cookies to remember your login details, making it easier for you to log in the next time you access the Website. We use these and session cookies for additional purposes to facilitate the use of the Website’s features and tools and to improve your experience with our Services.
In addition to necessary cookies, we use four types of cookies in our Services:
You can always update or change your cookie preferences on our website through our cookie consent management tool, which is readily accessible for your convenience.
Moreover, internet browsers allow you to change your cookie settings, such as blocking certain types of cookies or files. You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you block all cookies, you may not be able to access all or parts of the website, as some may be essential for functionality. To consult the list of cookies we use on our website, please check your browser’s instructions.
We also use third-party cookies on our website, such as Google and Google Analytics, to learn about how users use the Website, supporting our related activities and operations. For further information about Google and Google Analytics privacy practices, please read their Privacy Policy at www.google.com/policies/privacy/partners and https://marketingplatform.google.com/about/.
For details on how Google uses data when you use our site or apps, visit: GlobaleSIM Worldwide and Local Data Solutions.
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