GlobaleSIM

Centre d'assistance

Nous sommes là pour vous
How to install eSIM on iPhone?
  1. Go to Settings > Cellular > Add Cellular Plan
  2. Scan the QR code you received via email
  3. Click “Continue” and follow the instructions
  4. Activate the eSIM and set it as default for data 📱 Supported from iPhone XS and newer
  1. Settings > Networks & Internet > Mobile Network > Add Carrier
  2. Scan the QR code or enter the code manually
  3. Download the profile and wait for activation
  4. Enable data roaming in settings 📱 Supported on most new Android devices
  • Make sure camera is clean and has good lighting
  • Try entering the code manually: Settings > Add Plan > Enter Details Manually
  • Check that your device supports eSIM
  • Contact us if the problem persists

No, each eSIM can only be installed on one device. For use on additional devices, you need to purchase separate plans.

  1. Check device compatibility – not all phones support eSIM
  2. Restart your phone and try again
  3. Check network connection during installation
  4. Try manual installation if QR code fails
  5. Contact support with error message screenshot
  1. QR code scan: 2-3 minutes
  2. Manual setup: 5-10 minutes
  3. Activation: Usually instant, up to 15 minutes
  4. If longer: Restart device and check network connection

Yes! eSIM works alongside your physical SIM:

  • Dual SIM functionality on supported devices
  • Choose which for calls/data in settings
  • Perfect for travel – keep home number active
  1. Check data roaming is enabled:
    • iPhone: Settings > Cellular > Cellular Data Options > Data Roaming
    • Android: Settings > Networks > Data Roaming
  2. Select eSIM as default for data
  3. Restart your device
  4. Check coverage in your location
  • Check signal strength – move to location with better coverage
  • Switch between 4G and 5G in network settings
  • Reset connection: turn device off and on
  • Check you haven’t exceeded your data allowance

Most cases settings are received automatically. If not: iPhone: Settings > Cellular > Cellular Data Options > Cellular Data Network Android: Settings > Networks > Access Point Names

Common settings:

  • APN: internet
  • Username: (empty)
  • Password: (empty)
  1. Check our coverage map on the website
  2. Try different location or go up a floor
  3. Switch between networks manually in settings
  4. Restart your device
  • Network switching – normal when moving between towers
  • Weak signal – move to better coverage area
  • Device overheating – let it cool down
  • Background apps – close unnecessary apps using data
  • Wrong network selected – check you’re on our partner network
  • Roaming not properly configured – verify eSIM settings
  • Using physical SIM – make sure eSIM is selected for data
  • Check balance – you might need to top up
  • VPN/Proxy apps may interfere – disable temporarily
  • Banking apps might block foreign connections – contact bank
  • Streaming services may have geo-restrictions
  • Try different server/location in app settings

Data-only plans: Don’t include phone number for regular calls Plans with calls: Include temporary number for plan duration You can use WhatsApp, Telegram etc. with our connection

  • Data plans: SMS not supported
  • Plans with calls: SMS limited to verification only
  • Recommendation: Use WhatsApp or iMessage

WhatsApp works perfectly with our data plan:

  1. Ensure internet connection is active
  2. WhatsApp works automatically with your existing phone number
  3. No need to change number or reconfigure
  • Regular calls: Available only in special plans
  • Recommendation: Use apps like WhatsApp, Skype, or FaceTime
  • Call quality will be excellent with our data connection
  • Number porting not available with eSIM plans
  • Keep your original SIM for calls and SMS
  • Use eSIM for data while traveling
  • Best of both worlds – home number + cheap data
  • Data plans: No phone number assigned
  • Voice plans: Number shown in confirmation email
  • Check in device: Settings > About > Phone Number
  • Temporary number – changes with each new plan
  • Emergency services (911/112) work on most devices
  • Location services help emergency responders
  • Keep home SIM active for familiar emergency contacts

Works without active plan in true emergencies

Check on device:

  • iPhone: Settings > Cellular > Select your eSIM
  • Android: Settings > Networks > Data Usage

Check on website: Go to personal area or click “Check Balance”

  1. Go to “Topup” on our website
  2. Select desired amount
  3. Enter payment details
  4. Balance will be added within minutes
  • Connection will be blocked automatically
  • You’ll receive alerts at 80% and 90% usage
  • You can top up anytime
  • Plan continues until expiry date

No! The price you see is the final price:

  • No activation fees
  • No monthly fees
  • No cancellation fees
  • Complete price transparency
  • Credit/Debit cards: Visa, Mastercard, American Express
  • Digital wallets: PayPal, Apple Pay, Google Pay
  • Bank transfers: Available in some regions
  • Cryptocurrency: Bitcoin, Ethereum (selected plans)
  • Insufficient funds – check account balance
  • International transaction blocked – contact your bank
  • Incorrect details – verify card number, CVV, expiry
  • VPN/Proxy – disable and try again
  • Try different payment method if issue persists
  • Email receipt sent automatically after payment
  • Download invoice from your account dashboard
  • VAT receipt available for EU customers
  • Company billing – contact support for business invoices

iPhone: iPhone XS, XR and newer Android: Samsung S20+, Google Pixel 3+, Huawei P40+ Check: Settings > Cellular Network – if there’s “Add Plan” your device supports it

iPhone supported:

  • iPhone 15, 14, 13, 12, 11 (all models)
  • iPhone XS, XS Max, XR

Android supported:

  • Samsung: Galaxy S24, S23, S22, S21, S20 (Ultra/Plus)
  • Google: Pixel 8, 7, 6, 5, 4, 3 and newer
  • Huawei: P50, P40 Pro
  • OnePlus: 11, 10 Pro, 9 Pro

 

  • Check if system update is available
  • Contact us to check specific support for your model
  • Consider upgrading to eSIM-compatible device
  • We’ll update you on new models being added
  • Carrier-locked devices may not work
  • Unlocked devices work great
  • Check with your carrier about unlocking
  • Most new devices come unlocked
  • iPhone XS/XR (2018) and newer – ✅ Full support
  • iPhone X and older – ❌ Not supported
  • iPad support: iPad Pro 11″, iPad Air 3rd gen and newer
  • Apple Watch: Series 3 and newer (GPS + Cellular)
  • Stock Android works best (Google Pixel)
  • Samsung – excellent support on flagship models
  • Huawei – limited due to Google services
  • Xiaomi/OnePlus – check specific model compatibility
  • Chinese variants may have different eSIM support

iPhone method:

  1. Settings > General > About
  2. Look for “Digital SIM” or multiple IMEI numbers
  3. Settings > Cellular > Add Cellular Plan (if available)

Android method:

  1. Settings > About Phone
  2. Check for multiple IMEI numbers
  3. Look for eSIM or “Add mobile plan” option
  • iPhone: One physical SIM + one eSIM (or two eSIMs on newer models)
  • Android: Varies by model – some support dual eSIM
  • Perfect setup: Keep home SIM for calls, eSIM for travel data

Switch easily between SIMs in settings

  • Go to coverage page on our website
  • Select country or region
  • View detailed coverage map
  • Check coverage in specific cities you’ll visit

Short trip (3-7 days): 3-5GB Regular trip (1-2 weeks): 10-20GB Long trip (month): 30GB+ Heavy usage (work, streaming): Unlimited plans

Local plans: Single country – cheaper price
Regional plans: Multiple countries in region – convenient for tours

Global plans: Worldwide coverage – most convenient for frequent travelers

  • Regular plans: No speed limit until data runs out
  • “Unlimited” plans: Full speed up to quota, then throttled
  • All plans: 4G/5G depending on local coverage
  • Real-time data from partner networks
  • Updated monthly with network improvements
  • 99% accuracy in major cities and highways
  • Rural areas may have limited coverage
  • Indoor coverage depends on building structure
  • Move to higher ground or near windows
  • Different carrier – we’ll switch automatically
  • External antenna – some phones support signal boosters
  • WiFi calling – use hotel/cafe WiFi as backup
  • Refund available if coverage is significantly different than advertised

5G advantages:

  • Faster speeds (up to 10x)
  • Better in crowded areas
  • Lower latency for gaming/calls

4G advantages:

  • Better coverage area
  • Lower battery consumption
  • More stable connection

Recommendation: Let device choose automatically

  • No roaming charges within plan coverage area
  • Fixed price regardless of usage location
  • Multi-country plans work seamlessly across borders
  • Outside coverage – no connection (no surprise charges)
  • Cruise ships: Limited coverage near coastlines only
  • International flights: No coverage during flight
  • Airport coverage: Excellent in most major airports
  • Maritime/Aviation: Separate satellite plans available

On website: Click “Check Balance” and identify yourself

On device: Settings > Data Usage

In app: Download our app for tracking

Go to “Topup” on website

Select add-on package

Pay with credit card

Data will be added within 5 minutes

Check email was sent (also spam folder)

Wait up to 15 minutes for process completion

Verify payment details are correct

Contact us if problem persists

Manual top-up only currently

Email alerts when balance is low

Mobile app notifications for real-time monitoring

Auto top-up feature coming soon

Data booster: Add 1GB, 3GB, 5GB to existing plan

Speed booster: Upgrade to higher speed tier

Extension pack: Add more days to current plan

Regional upgrade: Expand coverage to more countries

Plan expiry: All data expires on end date

Top-ups: Usually extend expiry date

No rollover to new plans

Use it or lose it – plan accordingly

Refresh/restart device and check again

24-hour delay possible for usage updates

Multiple networks may show different amounts

Real balance always shown on our website/app

Email: support@globalesim.app

Website chat: Click the button in the corner

Support hours: Mon-Fri 9:00-18:00, Weekend 10:00-16:00

Yes! We use full encryption:

 

Secure payments (SSL)

Protected data

We don’t store credit card details

Encrypted communication

We operate in 190+ countries and regions:

 

All of Europe

North and South America

Asia and the Far East

Africa and Oceania

Coverage updates on our website

 

Keep your local number for emergencies

911/112 work on most devices

You can contact home via WhatsApp

Keep a copy of your plan details