Frequently Asked Questions

Q&A

General

Billing

Coverage & Plans

data connectivity

Installation

Mobile App

Topup & Balance

Resolução de problemas

Voice & SMS

+Why is my refund amount incorrect or only partially received?

+How do I manually select a network on my iPhone eSIM?

+Can I install my eSIM before I travel?

+How can I partner with GlobaleSIM or explore collaboration opportunities?

+Why is my eSIM showing an activation error?

+How do I update the APN settings on my Android eSIM?

+I didn't receive login credentials or a confirmation email after purchasing my eSIM. What should I do?

+I accidentally deleted my eSIM after activation. Can I reinstall it?

+Will I get a phone number assigned to my eSIM?

+Why does my eSIM show as 'no longer valid' when I try to install it?

+Why am I not connected to WiFi but still can't receive calls?

+When should I activate my eSIM - before or after I arrive at my destination?

+Why does my eSIM show 0 KB of data even though I activated it?

+Why does my eSIM show 'code not valid' when I try to install it?

+My eSIM isn't working on mobile data. What are the basic troubleshooting steps?

+How do I find my order number?

+What do I do if my eSIM still isn't working after troubleshooting?

+Why isn't my data working after I've topped up my eSIM?

+How will my GlobaleSIM eSIM appear on my phone?

+What should I do if the QR code expires before I can scan it?

+Can I use my eSIM in multiple countries?

+How long does a refund take to process?

+Why isn't my eSIM connecting to mobile data?

+How do I add a Voice Minutes plan to my existing eSIM?

+How do I activate my eSIM after installation on iPhone?

+What should I do if my eSIM isn't working?

+Do I need to purchase a Voice Minute plan to get a phone number with GlobaleSIM?

+Why does my eSIM say 'code is no longer valid' when I try to reinstall it?

+Should I turn off my physical SIM when using an eSIM?

+My eSIM works on WiFi but not on mobile data. How do I fix this?

+Will my support chat be disconnected while waiting for a response?

+How do I manually install an eSIM on my iPhone if I can't scan a QR code?

+My top-up isn't being applied to my eSIM—what should I do?

+Why isn't my eSIM connecting to the network?

+How do I set up my eSIM to use mobile data after installation?

+Why is my GlobaleSIM app not loading or responding?

+Do I need to use the GlobaleSIM app to make calls, or can I use my phone's native dialer?

+What should I do if my eSIM QR code says it's no longer valid?

+My eSIM is activated but I can't access the internet. What should I do?

+Why am I only getting 4G instead of 5G with my eSIM?

+Why was my eSIM cancelled?

+Can I receive SMS messages without a phone number?

+What should I do if my eSIM isn't working after activation?

+Can I receive messages on my primary SIM while using an eSIM?

+What should I do if my eSIM stops working after a top-up?

+What should I do if my data top-up isn't appearing on my eSIM?

+How will I be notified about updates to my support request?

+What APN settings should I use for my GlobaleSIM eSIM?

+What should I do if toggling airplane mode doesn't fix my eSIM connection?

+Can I use my GlobaleSIM eSIM while still in my home country?

+Can I install a GlobaleSIM eSIM without scanning the QR code?

+What should I do if I can't make calls through the GlobaleSIM app?

+My data is working but it's extremely slow. How can I improve the connection speed?

+What is the SM-DP+ address I need for manual eSIM installation?

+How do I enable Data Roaming on my iPhone for my eSIM?

+Should I disable my physical SIM when using an eSIM?

+What happens if I'm charged twice for the same order?

+Can GlobaleSIM be used to receive verification codes and OTPs from services like Amazon?

+Why is my data not working even though I have a strong signal?

+How do I set my eSIM as the default data line?

+What should I do if my data isn't working?

+How do I find my eSIM's ICCID number?

+What should I do if I get an 'invalid or already been used' error when scanning my eSIM QR code?

+How do I top up my GlobaleSIM eSIM?

+What should I do if my eSIM shows 0KB and isn't connecting?

+Do I need to turn off my physical SIM to use my eSIM?

+How long does it take to receive a refund?

+Why am I not getting a data connection after activating my eSIM?

+Why does my eSIM show as invalid even though I haven't activated it yet?

+My eSIM still isn't working even though Data Roaming is enabled. What's the next step?

+I purchased additional data but didn't receive it. What should I do?

+Why didn't I receive a QR code or email for my eSIM order?

+Can I get a refund if I haven't used my eSIM?

+Is France covered by the GlobaleSIM Global plan?

+What should I do if I ordered an eSIM by mistake and want a refund?

+How do I request a refund for my eSIM plan?

+What information do I need to provide when reporting a missing data top-up?

+Why isn't my new eSIM working after I purchased it?

+How long is each data top-up plan valid for?

+My eSIM isn't working in my destination country. What should I do?

+Why isn't my newly purchased data plan showing up or working?

+What should I do if I haven't received my refund?

+What should I do if my eSIM has no signal or connection?

+How do I activate my eSIM after installation?

+What phone numbers are available with GlobaleSIM's Data + Voice plan?

+My eSIM isn't connecting to the internet. What should I do?

+How long does it take to resolve a duplicate payment issue?

+What should I do if my eSIM fails to activate?

+How do I check if my eSIM is active?

+What languages does GlobaleSIM customer support offer?

+I purchased a top-up but didn't receive an activation code or confirmation email. What should I do?

+Why can't support locate my transaction?

+How do I activate my GlobaleSIM eSIM after purchase?

+How long does it take for my top-up to appear in the app?

+Why might my eSIM need backend adjustments to work?

+I just activated a new data plan. How long does it take to start working?

+Can I get proof that my refund was processed?

+How do I enable Data Roaming for my eSIM?

+My eSIM won't connect even though it's installed. What should I do?

+Can I get a local phone number for a specific country?

+What should I do if a data top-up payment was charged but the data wasn't added to my eSIM?

+Why am I getting a 'this call is not covered by your tariff plan' error when trying to make calls?

+My eSIM installation is stuck at the activation phase—what should I do?

+What should I do if my data isn't working in my current location?

+Why isn't my coupon code working?

+How do I manually install an eSIM on my iPhone using an activation code?

+What should I do if restarting my phone doesn't restore my data?

+Does GlobaleSIM work with content creators and influencers?

+Can I request an extension to my top-up validity period?

+Do I get a phone number with my GlobaleSIM plan?

+My account shows the correct data amount, but I'm not getting service. What should I do?

+What if my refund was sent to the wrong account or payment method?

+Why isn't my eSIM appearing in my SIM menu after activation?

+How do I enable Data Roaming on my eSIM?

+Where can I find my eSIM QR code?

+Can I change my eSIM activation date after purchase?

+How do I make voice calls with my GlobaleSIM eSIM?

+I didn't receive a confirmation email for my eSIM order—how can I find my order number?

+Why does my eSIM show as activated in the app but I can't add it in Settings > Cellular?

+What should I do if my discount code doesn't apply to my purchase?

+How do I find my eSIM's ICCID to verify it's correctly installed?

+How do I change my eSIM location or IP address to a different country?

+What should I do if my eSIM isn't connecting to data, calls, or texts?

+What is the maximum data limit I can purchase for a single eSIM plan?

+Can I purchase a phone number without a data plan?

+How do I enable data roaming for my eSIM on an Android device?

+How do I find my assigned phone number for my GlobaleSIM eSIM?

+What should I do if I used my QR code before arriving in my destination country?

+Why isn't my topup data working after purchase?

+How do I install my eSIM?

+How do I find my order number if I didn't receive a confirmation email?

+What's the correct format for dialing numbers in the GlobaleSIM app?

+Is GlobaleSIM compatible with iPhone 16?

+How do I enable my eSIM for data when I arrive at my destination?

+What should I do if my eSIM data (GB) isn't working properly?

+My eSIM isn't working after purchase. What troubleshooting steps should I try?

+Why is my eSIM showing a location in a different country than where I'm using it?

+Why are my calls failing even though I have a signal?

+Can I top up my eSIM data plan multiple times?

+Why does my eSIM say 'not ready' and ask me to contact my service provider?

+What is the correct way to contact GlobaleSIM customer support?

+Why can't I receive incoming calls on my GlobaleSIM eSIM?

+Do I need to enable Data Roaming for my eSIM to work internationally?

+What should I do if my topup data doesn't appear on my eSIM?

+Why isn't my eSIM working after installation?

+Can my eSIM plan validity be extended to cover additional travel days?

+How long does it take to process a refund?

+My eSIM isn't working or showing service. What should I do?

+What should I do if the QR code for my eSIM says it's no longer valid?

+What information do I need to provide when contacting support about eSIM issues?