About Topup

How do I topup my eSIM? Simply go to ‘topup’ located at the top right of our site. On the ‘topup’ page simply input your 4K number for available Data and Voice plans. Why is my Topup not working? Please note, your plan needs to be used in a supported country, and with the correct… Continue reading About Topup

About Billing

We’re here for you Which payment methods are accepted? You can make payments on GlobaleSIM sing the following payment methods: A Valid credit card issued by Mastercard, Visa, or American Express PayPal  Why was my payment method rejected? Check the following possibilities: The details that you provided do not match the details on the your… Continue reading About Billing

About SMS

Which plans support SMS? Only eSIMs with Voice Minute Plans will receive temporary phone numbers that can be used for SMS services Do you support incoming and outgoing SMS? Unfortunately, our service does not support outgoing SMSs at this time Incoming SMSs are supported What about 3rd party Apps or Services? Incoming SMSs are supported,… Continue reading About SMS


Do I need a Data plan to use my Voice Minutes Plan? Yes A Voice Minute plan requires a valid corresponding Data plan in order to function. Please note, Topping up your Data plan after it expires will not extend your Voice plan’s expiration date. Can I still use my Voice Minute plan if I… Continue reading About VOICE CALLS


STILL HAVING TROUBLE GETTING EVERYTHING UP AND RUNNING? Though we do offer 24/7 chat support, you may be able to resolve any issues yourself by consulting our Troubleshooting Guide If for some reason you are unable to resolve the issue using our troubleshooting guide there are 2 very important things to remember: 1. Do NOT… Continue reading Troubleshooting

Installation Guides

Installation Guides Master Your eSIM Our Customer Support Center can be contacted directly via live chat, which can be accessed by clicking on the round blue message box located at the bottom right of our website or via email at [email protected] Have a pleasant trip Globalesim Team