South Africa

Stay connected with your loved apps such as: Facebook, Instragram, Whatsapp, Viber, Skype and websites!

How it works?

• Select your preferred eSIM plan, scan your eSIM QR code received by email, and you are ready for your trip!
• Download GlobaleSIM App on Apple/Google stores to have a peace of mind during your stay – with the following options:
• Check your bundle status and remaining data / minutes of your eSIM plan!
• Top up your eSIM plans anytime, anywhere!
• Get 24/7 customer support via live chat with GlobaleSIM expert team!
• Get free incoming calls, free calls between GlobaleSIM users, and make direct outgoing calls through the App!
• No hidden fees, no roaming charges and no bill shocks!

Apple*

• iPhone 144
• iPhone 14 Plus
• iPhone 14 Pro
• iPhone 14 Pro Max
• iPhone 13
• iPhone 13 Pro
• iPhone 13 Pro Max
• iPhone 13 Mini
• iPhone 12
• iPhone 12 Mini
• iPhone 12 Pro
• iPhone 12 Pro Max
• iPhone 11
• iPhone 11 Pro
• iPhone 11 Pro Max
• iPhone XS
• iPhone XS Max
• iPhone XR
• iPhone SE (2020)
• iPhone SE (2022)
• iPad Air (3rd Generation)
• iPad Air (4th generation)
• iPad Pro 11‑inch (1st generation)
• iPad Pro 11‑inch (2nd generation)
• iPad Pro 11-inch (3rd generation)
• iPad Pro 12.9‑inch (3rd generation)
• iPad Pro 12.9‑inch (4th generation)
• iPad Pro 12.9-inch (5th generation)
• iPad (7th generation)
• iPad (8th generation)
• iPad (9th generation)
• iPad Mini (5th generation)
• iPad Mini (6th generation)

Samsung*

• Samsung Galaxy S22 Ultra 5G
• Samsung Galaxy S22+ 5G
• Samsung Galaxy S22 5G
• Samsung Galaxy S21 Ultra 5G
• Samsung Galaxy S21 5G
• Samsung Galaxy S21+ 5G
• Samsung Galaxy S20
• Samsung Galaxy S20+
• Samsung Galaxy Z Flip
• Samsung Galaxy Z Flip3 5G
• Samsung Galaxy Z Fold3
• Samsung Galaxy Z Fold2
• Samsung Galaxy Fold
• Samsung Galaxy Note 20 Ultra
• Samsung Galaxy Note 20+
• Samsung Galaxy Note 20

Google Pixel

• Google Pixel 3 & 3 XL*
• Google Pixel 3a & 3a XL*
• Google Pixel 4, 4a & 4 XL
• Google Pixel 5
• Google Pixel 6
• Google Pixel 6 Pro

HAMMER

• HAMMER Explorer PRO
• HAMMER Blade 3
• HAMMER Blade 5G
• myPhone NOW eSIM

Motorola

• Motorola Razr 2019
• Motorola Razr 5G

Huawei

• Huawei P40
• Huawei P40 Pro*
• Huawei Mate 40 Pro

Others

• Nuu Mobile X5
• Gemini PDA 4G+Wi-Fi
• OPPO Find X3 Pro*
• OPPO Find X5 Pro*
• OPPO Find X5*
• Sony Xperia 10 III Lite

ACER

• ACER Swift 3
• ACER Swift 7

ASUS

• ASUS Mini Transformer T103HAF
• ASUS NovaGo TP370QL
• ASUS Vivobook Flip 14 TP401NA

Dell

• Dell Latitude 9510
• Dell Latitude 7410
• Dell Latitude 7310
• Dell Latitude 9410
• Dell Latitude 7210 2-in-1

HP

• HP Elitebook G5
• HP Probook G5
• HP Zbook G5
• HP Spectre Folio 13

LENOVO

• Lenovo Yoga C630
• Lenovo Miix 630
• Lenovo Yoga 520
• Lenovo Yoga 720 convertible laptops

SURFACE

• Surface Go 3
• Surface Pro X
• Surface Duo 2
• Surface Duo

Please note! The following device models might not be eSIM compatible devices:

• iPhone devices purchased in Japan, China, Hong Kong, or Macao.
• Samsung Note 20 Ultra and Samsung Galaxy Z Fold 2 Devices purchased in Hong Kong.
• Samsung S20 FE/S21 FE.
• Google Pixel 3 Devices purchased in Australia, Yemen, and Japan.
• Google Pixel 3a devices that were purchased via Verizon in South Asia.
• Huawei P40 Pro+.

1. Scan the QR code received by email and install your new eSIM line.
2. Make sure your device is not on Airplane mode.
3. If you installed the eSIM in addition to your main line, make sure to set “celluar date” to be used from your GlobaleSIM line.
4. On the device settings, make sure date roaming is ON.
5. Data is not working? Our live team is waiting for you in the 24/7 chat!

• Add Voice minutes to your main eSIM data plan name make / receive phone calls directly through GlobaleSIM App!
• Get a phone number by email and share it with your family and friends.
• FREE incoming calls, FREE calls between GlobaleSIM users!

REFUND / CANCELLATION / MODIFICATION POLICY

Customer has the right to ask for a refund in the following cases.

• The eSIM QR code cannot be scanned and/or installed
• The eSIM cannot connect to network due to a technical issue with the local network
• The eSIM cannot provide Voice/Data service according to the customer plan

A refund will be issued ONLY after at least 48 hours, where:

• Within the 48 hours, the customer contacted GlobaleSIM by email ([email protected]) and reported the issue. A reference to the eSIM account (eSIM code, order ID, or personal information) should be mentioned.
• GlobaleSIM had the necessary time to check, investigate and find a solution for the customer within this period
• GlobaleSIM did not find a proper solution for the customer to use the service, then a refund / partial refund will be issued upon GlobaleSIM decision

A refund will NOT be issued in case of:

• The issue is due to lack of coverage where the customer is located
• The customer deleted his eSIM line from his device
• The customer switched to a new device and needed a new eSIM QR code (a new order needs to be made)
• The customer did not reply to GlobaleSIM Technical team during issue investigation / did not report the issue in a timely manner

REFUND / CANCELLATION / MODIFICATION POLICY

Customer has the right to ask for a refund in the following cases.

• The eSIM QR code cannot be scanned and/or installed
• The eSIM cannot connect to network due to a technical issue with the local network
• The eSIM cannot provide Voice/Data service according to the customer plan

A refund will be issued ONLY after at least 48 hours, where:

• Within the 48 hours, the customer contacted GlobaleSIM by email ([email protected]) and reported the issue. A reference to the eSIM account (eSIM code, order ID, or personal information) should be mentioned.
• GlobaleSIM had the necessary time to check, investigate and find a solution for the customer within this period
• GlobaleSIM did not find a proper solution for the customer to use the service, then a refund / partial refund will be issued upon GlobaleSIM decision

A refund will NOT be issued in case of:

• The issue is due to lack of coverage where the customer is located
• The customer deleted his eSIM line from his device
• The customer switched to a new device and needed a new eSIM QR code (a new order needs to be made)
• The customer did not reply to GlobaleSIM Technical team during issue investigation / did not report the issue in a timely manner