- Scan the QR code you received by email to install your new eSIM line.
- Ensure your device is not in Airplane mode before proceeding.
- If you have both your main line and the eSIM active, go to cellular settings and select your GlobalSIM line for cellular data usage.
- In your device settings, enable data roaming for the GlobalSIM line.
- If data still isn’t working after following these steps, contact our 24/7 support team via live chat for assistance.
Frequently Asked Questions
After scanning the QR code emailed to you, install the eSIM as instructed, then make sure your device isn't in airplane mode. If your phone shows both a main line and the new eSIM active at once, open cellular settings and select the GlobalSIM line specifically for cellular data usage so your phone uses the travel plan rather than your regular line.
Yes. In your device's cellular settings, you need to enable data roaming specifically for the GlobalSIM line. Without this setting turned on for the travel eSIM, the plan won't be able to connect to its partner networks, even if the eSIM profile is installed correctly and selected as your data line.
If you've scanned the QR code, confirmed airplane mode is off, selected the GlobalSIM line for cellular data, and enabled data roaming for it, but data still isn't working, reach out to the 24/7 support team through live chat. They can help troubleshoot the specific issue with your device and plan.
Consigue las guías de viaje de GlobaleSIM primero en las noticias principales de Google.