Manage Your eSIM | eSIM guide

Important Tips for Understanding How Your eSIM Works & What Works Best For Your eSIM:

If you have been reading through our ‘Managing your eSIM’ section, you will probably already know that eSIMs can NOT be transferred or scanned from one device to another.

However, QR codes can actually be re-scanned on the same original device it was initially scanned to.
That being said you should never remove your eSIM from your device. But if you accidentally do, you can always put it back in by re-scanning your QR code.

Please note, if you remove your eSIM it can NOT be scanned on to a different device.

BUT WHAT DOES THAT REALLY MEAN?

WELL IT MEANS A COUPLE OF VERY IMPORTANT THINGS:

1. It means removing your eSIM will have no practical effect, as it can NOT be transferred and prevents our customer support from identifying and fixing any technical issues.

2. You will require a NEW eSIM and QR code for another device which is not free of charge

WHAT IF I CAN NO LONGER USE MY DEVICE?

WHAT IF I BOUGHT A NEW ONE AND NEED A NEW eSIM AND QR CODE?

In order to avoid any additional fees, simply contact support and we will do the rest:
https://globalesim.app/contact-us

Can I Re-use My eSIM?

Yes, absolutely!
Your eSIM can technically be left in your device indefinitely without any adverse or negative consequences.
This will allow you to topup the same eSIM with a new Data / Voice plan even years from now, which will allow you to access Data and Voice plans at much better rates and is generally more economical / cost effective.
In addition, you will not need to go through the activation process again, as you will already have a confirmed working eSIM installed on your device.

Can I Use My Physical / Primary Sim Simultaneously With My eSIM?

Technically yes, however if you do want to save money on Roaming Charges, we do recommend temporarily de-activating your physical / primary SIM.
This way all your internet / Data use will go through your eSIM line instead of through your physical / primary SIM.
Also, if you have purchased a Voice Minute plan in addition to your Data plan, you will be able to make and receive calls from your new number if your eSIM line is switched to on.
If you have both your eSIM and your Primary SIM active when making a call, you will need to make sure to select which line to make the call from on the call screen (you should see some indication either ‘primary’ or ‘secondary’ line, the secondary line usually being your eSIM line)
Please note however that this can be avoided by simply de-activating your primary SIM under settings, as this will force your phone to make the call from the secondary or eSIM line only.

Can I Use Whatsapp With My eSIM?

WhatsApp is a service that requires an internet connection in order to work, so it should not be a problem with one of our Data plans.
However, as our Voice Plan phone numbers are temporary, it is important to keep your WhatsApp under your original permanent number so you will not lose access to your WhatsApp.
Simply make sure your eSIM line is active, and you can continue using your WhatsApp without the need for any further action on your end.

Do eSIM Have Hotspot Restrictions?

Internet Hotspots also known as ‘Tethering’ can be used freely with your eSIM’s Data plan.
However, it is important to follow these 3 steps in order to avoid any hefty bills from your primary network provider:
1. Make sure your Primary SIM is NOT active
2. Make sure your Secondary SIM or eSIM line is active
3. Set up and use your Hotspot as you normally would
Though Hotspots can be useful, everyone knows the Hottest Spot is GlobaleSIM’s Customer Support Center:
https://globalesim.app/contact-us

How Do I Topup My eSIM With More Data Or Voice Minutes?

Topping up your eSIM is a pretty straightforward process, as long as your eSIM is still in your device. Once you run out of Data or Voice Minutes, simply go to the following page in order to topup your eSIM: https://globalesim.app/topup Once on the page please do the following: 1. Copy paste your 4K / 5K code in the 4K field in order to avoid any typo errors. 2. Click on ‘Check Availability’ 3. A list of available Data plans and below that Voice plans will be displayed. 4. Select the most appropriate plan for your needs. If you need to select both a Data and a Voice plan, you will need to: First select your desired Data plan, which will bring you to the checkout page. Select ‘Back to Site’ on the top left once it brings you to the checkout page. Then navigate back to the topup page, re-type your 4K / 5K code in the 4K field, and select the additional Voice Minute plan. Once back on the checkout page, you will see both plans displayed on the top left under ‘Order Details’. Complete your topup purchase. If you are unable to or are having any issues topping up, feel free to contact us so we can have one of our representatives assist you:

Contact Us

When Do I Need To Use The Softphone Add-on For My Voice Service?

Generally, you will not need our Softphone Add-on when using our Voice Service.
However there are a couple of situations that will require our handy Softphone option:
1. The local network in your area / location does not support the Voice Service
2. If there are any technical issues that prevent the Voice Service from working normally
If either of the above 2 apply to you, please contact customer support and we will provide you with a QR code and instructions for quick and easy Softphone installation.
BUT WAIT A MINUTE, DON’T SOFTPHONES REQUIRE AN INTERNET CONNECTION?
IF SO, WILL I NEED TO USE MY DATA FOR CALLS?
Worry not!
Though you may need to use either your Data or Wifi in order to make calls, the Softphone option is still a rather tempting offer.
WHAT COULD POSSIBLY BE A TEMPTING OFFER FOR EXTRA DATA USE?

Well, ALL incoming calls are free of charge regardless of how long the call is.

As you will only be charged for outgoing calls, the free incoming calls will definitely offset any additional Data use.
WAIT A MINUTE, I HAVE INSTALLED MY SOFTPHONE, BUT MY BALANCE SAYS ZERO
It is important to note, the balance you see on your Softphone does not reflect the balance on your eSIM since it is a pre-paid plan.
You can always get an accurate Voice Minute balance check by either dialing *163 on your device or by using the ‘Check Balance’ feature on our site, which we are including here for quick reference:
https://globalesim.app/check-balance

When Does My eSIM’s Data / Voice Minutes Expire?

Expiration times can be a bit confusing to determine, so let us break it down for you.
DATOS:
Los datos de tu eSIM caducan cuando se cumple una de las dos condiciones siguientes:
1. Has agotado todos los datos de tu plan
Tu plan ha sobrepasado su fecha de caducidad
Ten en cuenta que tu plan caducará cuando se cumpla una de las condiciones anteriores (lo que ocurra primero).
MINUTOS DE VOZ:
Los minutos de voz de tu eSIM caducan cuando se cumple una de las dos condiciones siguientes:
1. Has agotado todos los minutos de voz de tu plan
Tu plan ha sobrepasado su fecha de caducidad
Ten en cuenta que tu plan caducará cuando se cumpla una de las condiciones anteriores (lo que ocurra primero).
¿QUÉ PASA SI TENGO UN PLAN DE DATOS Y UNO DE VOZ?
¿AMBOS CADUCAN A LA VEZ?
Worry not!

Solo caducarán a la vez si se da una de las dos circunstancias siguientes:
1. Las fechas de caducidad son idénticas
2. Si tus minutos de datos y de voz se agotan al mismo tiempo
Si se cumple una de las condiciones anteriores, ambos planes caducarán al mismo tiempo, de lo contrario, los planes caducarán en distintas fechas.
POR EJEMPLO:
A Susana le quedan 0 GB en su plan de datos, lo que significa que ha caducado y ya no puede utilizar datos.
Sin embargo, Susana también tiene un plan de minutos de voz en el que le quedan 50 minutos.
Tanto su plan de datos como el de voz no han caducado.
En este caso, Susana podrá seguir utilizando sus 50 minutos de voz, pero NO podrá seguir utilizando sus datos.
¿TU SITUACIÓN NO ES LA MISMA QUE LA DE SUSANA?
NO DUDES EN CONTACTARNOS
https://globalesim.app/contact-us

¿Por qué no puedo transferir mi eSIM a otro dispositivo?

¿Acabas de comprar un nuevo teléfono?
¿Por qué no transferir la eSIM de mi antiguo teléfono al nuevo?
¡UN MOMENTO!
Si sabes cómo gestionar tu eSIM, también sabrás que las eSIM NO se pueden transferir entre dispositivos, y aquí te explicamos por qué:
– Las eSIM se parecen mucho a personas apegadas y leales a un solo dispositivo
– Buscan un dispositivo con el que puedan quedarse
– Una vez que encuentran el dispositivo con el que están destinados a quedarse, se aferran a él y NO es posible transferirlas
Si bien las personas pueden separarse unas de otras, lamentablemente las eSIM no pueden hacer lo mismo.
Adoptan las propiedades únicas del dispositivo al que se adhieren.

Si se quitan, SOLO se pueden volver a instalar en el MISMO dispositivo.
Dado que tu eSIM se ha amoldado a tu dispositivo, no podrá modificarse para otro.
Esto significa que NO se pueden transferir y serán inutilizables junto con sus códigos QR.
Es importante recordar siempre que la eSIM está destinada a un solo dispositivo.

¿Por qué no debo eliminar mi eSIM?

Por lo general, no es necesario retirar la eSIM del dispositivo, ya que permanecerá inactiva en él para su uso posterior.
Además, la mayoría de los dispositivos pueden tener más de una eSIM a la vez, que puedes simplemente desactivar o reactivar cuando te resulte conveniente. De esta manera, podrás dejar las eSIM en tu dispositivo sin necesidad de retirarlas.
Hay solo dos motivos principales para retirar la eSIM:
1. Has terminado tu plan y NUNCA volverás a utilizar tu eSIM en el futuro.
2. En las raras ocasiones en que nuestro servicio de atención al cliente te lo indique.
Las tarjetas eSIM no suelen presentar defectos, y si una fuera realmente defectuosa, no podrías escanear correctamente el código QR. Si tienes la opción de extraer la eSIM, significa que la eSIM se ha instalado correctamente.
Si no puedes conectarte a Internet y utilizar datos o minutos de voz, eso NO significa que tu eSIM sea defectuosa.

En este punto es muy importante que consultes con el servicio de atención al cliente para averiguar cuál podría ser la causa del problema. Normalmente, la falta de conexión está relacionada con el dispositivo o con un problema de la red local y casi nunca es un problema de la propia eSIM.
Suprimir o eliminar tu eSIM no solo impide que nuestro servicio de atención al cliente identifique y resuelva cualquier problema, sino que también dará lugar a un cargo adicional por una nueva eSIM y un nuevo código QR, que no está incluido en el coste de tu compra inicial.