Manage Your eSIM

If you have been reading through our ‘Managing your eSIM’ section, you will probably already know that eSIMs can NOT be transferred or scanned from one device to another.

However, QR codes can actually be re-scanned on the same original device it was initially scanned to.
That being said you should never remove your eSIM from your device. But if you accidentally do, you can always put it back in by re-scanning your QR code.

Please note, if you remove your eSIM it can NOT be scanned on to a different device.

BUT WHAT DOES THAT REALLY MEAN?

WELL IT MEANS A COUPLE OF VERY IMPORTANT THINGS:

1. It means removing your eSIM will have no practical effect, as it can NOT be transferred and prevents our customer support from identifying and fixing any technical issues.

2. You will require a NEW eSIM and QR code for another device which is not free of charge

WHAT IF I CAN NO LONGER USE MY DEVICE?

WHAT IF I BOUGHT A NEW ONE AND NEED A NEW eSIM AND QR CODE?

In order to avoid any additional fees, simply contact support and we will do the rest:
https://globalesim.app/contact-us

Yes, absolutely!
Your eSIM can technically be left in your device indefinitely without any adverse or negative consequences.
This will allow you to topup the same eSIM with a new Data / Voice plan even years from now, which will allow you to access Data and Voice plans at much better rates and is generally more economical / cost effective.
In addition, you will not need to go through the activation process again, as you will already have a confirmed working eSIM installed on your device.

Technically yes, however if you do want to save money on Roaming Charges, we do recommend temporarily de-activating your physical / primary SIM.
This way all your internet / Data use will go through your eSIM line instead of through your physical / primary SIM.
Also, if you have purchased a Voice Minute plan in addition to your Data plan, you will be able to make and receive calls from your new number if your eSIM line is switched to on.
If you have both your eSIM and your Primary SIM active when making a call, you will need to make sure to select which line to make the call from on the call screen (you should see some indication either ‘primary’ or ‘secondary’ line, the secondary line usually being your eSIM line)
Please note however that this can be avoided by simply de-activating your primary SIM under settings, as this will force your phone to make the call from the secondary or eSIM line only.

WhatsApp is a service that requires an internet connection in order to work, so it should not be a problem with one of our Data plans.
However, as our Voice Plan phone numbers are temporary, it is important to keep your WhatsApp under your original permanent number so you will not lose access to your WhatsApp.
Simply make sure your eSIM line is active, and you can continue using your WhatsApp without the need for any further action on your end.

Internet Hotspots also known as ‘Tethering’ can be used freely with your eSIM’s Data plan.
However, it is important to follow these 3 steps in order to avoid any hefty bills from your primary network provider:
1. Make sure your Primary SIM is NOT active
2. Make sure your Secondary SIM or eSIM line is active
3. Set up and use your Hotspot as you normally would
Though Hotspots can be useful, everyone knows the Hottest Spot is GlobaleSIM’s Customer Support Center:
https://globalesim.app/contact-us

Contact Us

Generally, you will not need our Softphone Add-on when using our Voice Service.
However there are a couple of situations that will require our handy Softphone option:
1. The local network in your area / location does not support the Voice Service
2. If there are any technical issues that prevent the Voice Service from working normally
If either of the above 2 apply to you, please contact customer support and we will provide you with a QR code and instructions for quick and easy Softphone installation.
BUT WAIT A MINUTE, DON’T SOFTPHONES REQUIRE AN INTERNET CONNECTION?
IF SO, WILL I NEED TO USE MY DATA FOR CALLS?
Worry not!
Though you may need to use either your Data or Wifi in order to make calls, the Softphone option is still a rather tempting offer.
WHAT COULD POSSIBLY BE A TEMPTING OFFER FOR EXTRA DATA USE?

Well, ALL incoming calls are free of charge regardless of how long the call is.

As you will only be charged for outgoing calls, the free incoming calls will definitely offset any additional Data use.
WAIT A MINUTE, I HAVE INSTALLED MY SOFTPHONE, BUT MY BALANCE SAYS ZERO
It is important to note, the balance you see on your Softphone does not reflect the balance on your eSIM since it is a pre-paid plan.
You can always get an accurate Voice Minute balance check by either dialing *163 on your device or by using the ‘Check Balance’ feature on our site, which we are including here for quick reference:
https://globalesim.app/check-balance

Expiration times can be a bit confusing to determine, so let us break it down for you.
DATA:
Your eSIM’s Data expires when one of the following two conditions apply:
1. You have used up all of your plan’s Data
2. Your plan has gone past its expiration date
Please note that your plan will expire when one of the above conditions are met (whichever comes first).
VOICE MINUTES:
Your eSIM’s Voice Minutes expires when one of the following two conditions apply:
1. You have used up all of your plan’s Voice Minutes
2. Your plan has gone past its expiration date
Please note that your plan will expire when one of the above conditions are met (whichever comes first).
UH OH, WHAT IF I HAVE BOTH A DATA AND VOICE PLAN?
DO THEY BOTH EXPIRE AT THE SAME TIME?
Worry not!

They will only expire at the same time if one of the following two occur:
1. The expiration dates are the same
2. If both your Data and Voice Minutes run out at the same time
If one of the above conditions apply then both plans will expire at the same time, however if not then the plans will expire at different times.
FOR EXAMPLE:
Susan has 0 GB remaining on her Data plan, which means it has expired and she can no longer use data.
However, Susan also has a Voice Minute plan with 50 Voice Minutes remaining.
Both her Data and Voice plans have not gone past their expiration dates.
In this case, Susan will be able to continue using her 50 Voice Minutes, but will NOT be able to keep using her data.
IS YOUR SITUATION NOT THE SAME AS SUSAN’S?
FEEL FREE TO CONTACT US:
https://globalesim.app/contact-us

Just got a new phone?
Why not simply transfer my eSIM from my old phone to my shiny new one?
STOP RIGHT THERE!
If you know how to manage your eSIM, you also know that eSIMs can NOT be transferred between devices, and here’s why:
– eSIMs are much likely clingy people who are only loyal to one device
– They are looking for a device to be with
– Once they have found the device they were destined to be with, they latch on to it and can NOT be transferred
Though people are able to separate from one another, sadly eSIMs are unable to do the same.
They take on the unique properties of the device they latch on to.

If removed, they can ONLY be re-installed on the SAME device.
As your eSIM has molded itself to your device, it will be unable to change for another device.
This means that they can NOT be transferred, and will be rendered unusable along with their QR codes.
It is important to always remember that your eSIM was meant to be with one device only.

Generally, there is little need for removing your eSIM from your device, as your eSIM will remain inactive in your device for later use. 
In addition, most devices can have more than 1 eSIM at a time, which you can simply deactivate or reactivate at your convenience.  This will allow you to leave your eSIMs in your device without a need for removal.
There are only 2 main reasons that call for removing your eSIM:
1. You have finished your plan, and will NEVER use your eSIM again in the future.
2. On the rare occasion that our Customer Support instructs you to do so. 
eSIMs are rarely defective, and if an eSIM actually is defective it would not let you successfully scan your QR code.  If you have the option to remove your eSIM, it is an indicator that the eSIM ‘Has Successfully Been Installed’.
If you are unable to get connected to the internet and use Data or Voice Minutes, that does NOT mean your eSIM is defective.

At this point it is very important to check with Customer Support so we can look into what may be causing the issue.  Usually, a lack of connection is a device related or a local network problem and almost never a problem with the eSIM itself.
Deleting or Removing your eSIM not only prevents our Customer Support from identifying and resolving any issue, but it will also result in an additional charge for a new eSIM and QR code, which is not included in the cost of your initial purchase.